Staff Technical Program Manager, IT

The role:

The Staff Technical Program Manager (TPM) plays a critical role in enabling program-based delivery across the IT organization. This role exists to ensure complex cross-team initiatives move predictably from approval through design build and operate while balancing risk dependencies and capacity across multiple teams.

As a Staff TPM you will operate at the program level partnering with Technology Business and Compliance stakeholders to drive clarity in ambiguity surface trade-offs early and enable informed decision-making.

You will focus on delivery readiness sequencing governance and program health - not sprint execution backlog management or Scrum Master responsibilities. Success in this role means improving predictability reducing late-stage surprises and ensuring solutions are operationally supportable secure and audit-ready.

This role directly contributes to SoFis mission by strengthening how IT delivers outcomes in a regulated high-scale environment while preserving team autonomy and sustainable execution.

What youll do:

On a day-to-day basis you will:

• Drive work from approval project kickoff design ARB build operate
• Ensure approved work is structured correctly in Jira aligned to program goals and roadmaps
• Drive creation of high-level work definitions and ensure readiness for Project Kickoff
• Ensure Design Documents exist are complete and ready for Architecture Review Board (ARB) review
• Identify manage and resolve cross-team dependencies and sequencing risks
• Facilitate scrum-of-scrums-style coordination focused on dependency resolutionnot status reporting
• Partner with IT Managers to ensure realistic capacity planning across projects and BAU
• Identify frame and escalate delivery risks and trade-offs early providing options and recommendations to leadership
• Synthesize Jira signals into program-level health reporting highlighting risks trade-offs and decisions
• Ensure operate readiness including runbooks monitoring and Tier 1 support handoff
• Act as a trusted partner to Program Leads and IT leadership on delivery health and prioritization

This role is hybrid with in-office collaboration expected 6 times per month. Occasional extended in-office hours may be required during critical delivery milestones or escalations.

What youll need:

Required qualifications:

• Bachelors degree or equivalent practical experience
• 8 years of experience in Technical Program Management Program Management or a closely related role
• Proven experience managing complex cross-team programs with multiple dependencies
• Strong understanding of technical systems integrations and infrastructure concepts
• Experience working with design governance and architecture review processes
• Demonstrated ability to operate in ambiguous environments and drive clarity
• Experience using Jira as a system of record for delivery and reporting
• Strong written and verbal communication skills with the ability to distill complex topics for varied audiences
  
  

Nice to have

• PMI Program Management Professional (PgMP) certification or equivalent program-level delivery certification
• PMP or similar project management certification (valued but secondary to program-level experience)
• Technical or cloud platform certifications (e.g. AWS GCP Azure)
• Experience delivering programs in regulated audit-driven or security-sensitive environments
• Background in platform infrastructure DevOps or security-focused programs
• Experience mentoring or coaching other Technical Program Managers

Required Experience:

Manager