Primary Location:

Address:

Shift:

Job Description Summary:

Job Description:

Position Summary and Purpose
Performs clerical duties on the unit under the direction of the Charge Nurse & Unit Management Personnel. Applies proper and professional communication skills between personnel within the department and other departments in relationship to patient care. Presents a personable and professional attitude to physicians patients families visitors and co-workers in person and over the phone.

Essential Functions:
Demonstrates accurate and timely computer skills
Writes legibly and transcribes communication accurately
Presents a pleasant courteous effective manner with telephone conversations and interactions with others
Schedules all future surgeries for their unit
Schedules Off-Site cases for Anesthesia.
Collects all the case specific instructions form the case information request form
Collects basic patient demographic information (e.g. name address city state zip code and telephone number) and verifies information is correct in Cerner
Initiates correct patient encounter numbers
Understands conflict scheduling and takes the necessary steps to avoid errors
Confirms next day schedule with each office for accuracy changes cancellations and additions
Ensures the physician has privileges prior to scheduling the procedure
Collects case specific information (e.g. chief complaint type of service date of appointment name of ordering/ referring physician)
Maintains knowledge of fellows and physicians schedules special needs and uses information to avoid scheduling conflicts
Notates special equipment and requests in the comments field to print on the schedule
Notifies PAT of any time changes for the next day surgeries
Works with PAT to schedule appointments
Distributes un-dictated op notes lists
Makes out pre-ops on inpatients and records everything in Pre-op book and print labels
Posts the final daily surgery schedule every day between 5:00 and 5:30pm

Other Functions:
Collects required unit data
Keeps work area clean and organized
Orients new personnel in the scheduling office as needed
Maintains compliance with all company policies procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned

Additional Job Description:

Job Requirements
(Education Experience Licensure and Certification)
Education:
High school diploma or GED/Equivalent (required)
Experience:
Previous clerical /computer experience (required)
Surgery Scheduling experience ( preferred)
Experience with Cerner software systems( preferred)
Licensure:
N/A
Certification:
N/A

Job Competency:
Knowledge Skills and Abilities critical to this role:
Must have strong relationship building skills and the ability to make and use connections throughout the hospital to complete projects and maintain strong partnerships with other departments
Must have strong initiative and be able to gather and analyze information skillfully and be able to brainstorm alternative resources and directions.
Must be able to break down complex tasks into manageable parts in a systematic detailed way and considers input from several sources
Must be detail oriented in gathering relevant data while attending to essential details; checks work for accuracy and quality
Must be able to work independently with minimal supervision
Must have great flexibility and the ability to continually look for ways to make appropriate adjustments and changes in order to meet to the changing needs of the department

Language Ability:

Must have ability to read analyze and interpret common and industry-related documents
Must have the ability to respond to common inquiries or complaints from patients families staff and the general public
Must speak clearly and succinctly when speaking on the phone; good phone etiquette
Must have the ability to interpret an extensive variety of instructions and deliver successful results

Reasoning Ability:

Must have ability to define problems collect data establish facts and draw valid conclusions
Must be able to problem-solve by identifying and resolving problems in a timely manner as well as develop alternative solutions when needed.
Computer Skills:
Must have strong working knowledge Microsoft Office products especially Outlook Word and Excel
Must be able to type 30 wpm without error
Must have the capacity to learn other relevant systems and databases as needed
Must have working knowledge of hospital approved scheduling module

Additional Responsibilities:
Demonstrates a commitment to service organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians patients residents visitors staff and the broader health care community

UofL Health Core Expectation:
At UofL Health we expect all our employees to live the values of honesty integrity and compassion and demonstrate these values in their interactions with others and as they deliver excellent patient care by:
Honoring and caring for the dignity of all persons in mind body and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of UofL Health