Customer Service Specialist
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Service Specialist
for the site Borgo San Michele LT Italy
Would you like to make a valuable contribution to the health of patients And do something really meaningful on your own responsibility Then we look forward to hearing from you! Excellence beyond manufacturing - thats what we stand for as Aenova one of the worlds leading contract manufacturers and developers for the pharmaceutical industry with 4000 employees at 15 sites. Latina is a leading centre of excellence in sterile liquid production with a strategic investment plan to become one of Europes foremost hubs.
Your key responsibilities
- Prepare data to support periodic call with the customers
- Update Report of Customer Service and KPIs
- Coordinate inner cross-functional meetings as part of the Communication Improvement project to identify and manage criticalities affecting the supply
- Coordinate the implementation of Products Line extension and products configuration Change
- Enter the Forecast and the orders in the system (Business on-going and New Business) according to standard contract time
- Collect Forecast (on-going and new business) to support the BUDGET and S&OP activities
- Analyse the request and send the order confirmation within contractual terms
- Monitor the customers orders until the shipment and re-schedule the shipping dates in accordance with the guidelines established from the Corporate (OTD)
- Analyse the causes in case of OTD failure and provide solutions to avoid a recurrence of the event
- Organize the products shipment and pick-up
- Maintain the Customer and the Product Master data
Your profile
- University degree in Economy or Management Engineering (preferred)
- Experience in Customer Service / Planning
- Knowledge the of Supply Chain process
- Knowledge of customer order management and demand analysis
- Experience in data analysis (Excel ERP)
- Ability using Excel to process analysis compare data and prepare graphics
- Ability to prepare power point presentations
- Fluent in English and Italian
- APICS certification (preferred)
- Sense of responsibility and perseverance
- Time management and planning skills and aptitude to respect deadlines
- Excellent listening and learning skill with the ability to manage information
- Analytical thinking and problem-solving skills
- Aptitude to work in a complex environment being flexible towards people and situations
Your motivation
Are you looking for new challenges in a highly competitive environment And you want to tackle them creatively and on your own responsibility Do you prefer a get-it-done culture and think in terms of solutions rather than problems What are you waiting for We would be happy to explain our corporate benefits in a personal conversation!If you have any questions I - Chiara Fanasca / Human Resources - will be happy to help you:
Haupt Pharma Latina S.r.l. Member of the Aenova Group Strada Statale 156 dei Monti Lepini 04100 Borgo San Michele LT ItalyRequired Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
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