Client Services Manager (Remote)

West Des Moines, IA - USA

Yearly Salary: $ 75 - 120

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Since 1998 Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment minimize risk exposure and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals Businessolvers unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

The Gig:

Participate in client meetings including escalation discussions when needed
Ensure team is executing on client activity and proactively engaging Client Service Leads Directors and other internal teams as needed on open items
Review and analyze performance of client deliverables daily(includes work completed onshore and offshore) reviewing risk areas with team members as needed
Ensure team meets and/or exceeds daily work volumes and productivitymetrics
Identify and communicate trends or areas of improvement (both client and role specific)
Provide operational performance reports to client leadership team identifying successes risks and needs weekly
Ensure quality assurance checks are happening across team deliverables
Collaborate with Directors AVPs and Client Services Leads on special projects
Point of escalation (from internal resources) for client deliverables for which their team is responsible for
Evaluate daily and weekly team capacity collaborate with leader and other Client Services Managersto offset any capacity deficits
Oversite of the TeamQueues within Clarizen and Client Desk ensuring workis being pulled by the team each day/week; this includes setting due dates in Clarizen for tasks/milestone completion
Share in leadership of daily team stand-up meetings to communicate business initiatives and review deliverables such as open cases file activity and other related client maintenance tasks
Manage and develop team members by conducting regular 1:1s reviewing work processes and other team member needs in order to ensure successful execution of assigned tasks
Ensure new team member training is completed and support overall learning paths for all team members aligning resources as needed
Support transition of new clients from onboarding to onshore and offshore ongoing resources
Responsible for the execution and delivery of performance management &compensationprocess/routine across their Pod
Operate as a domain leader of one or more roles within the Team

What You Need to Make the Cut:

5-7 years of direct industry or equivalent experience
3 years team lead/management experience

Experience with:

Delegation Directing and Leading Change
Managing quality and a Customer Service Mindset
Fact based management and Strong Leadership Communication
Driving Results with Urgency
Team Building Coaching & developing others
Workload Prioritization and Management Across Large Projects and Teams

*Experience in account management is strongly encouraged.

The pay range for this position is $75K - $120K per year (pay to be determined by the applicants education experience knowledge skills and abilities as well as internal equity and alignment with market data).

This role is eligible to participate in the quarterly bonus incentive plan.

Other Compensation: If this position is full-time or part-time benefit eligible you will receive a comprehensive benefits package which can be viewed here: Applicant.

At Businessolver we take our responsibility to protect our clients employees and company seriously and that begins with the hiring process.

Our approach is thoughtful and thorough. Weve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.

We also partner with trusted best-in-class providers to conduct background checks verify identities and confirm references. These steps arent just about compliance theyre about ensuring fairness safety and trust for everyone involved.

Put simply: we will always confirm that you are who you say you are. Its just one of the many ways we uphold the standards that matter most to you to us and to the people we serve.

With heart
The Businessolver Recruiting Team

Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy procedures and controls.

(Applicable to all roles at an AVP DIR VP Head Of or SVP and above level):

Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.

Equal Opportunity at Businessolver:

Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity veteran status and more. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

#LI-Remote

Required Experience:

Manager