Customer Influence and Engagement Officer
Share
Job Location:
Yearly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Permanent Full Time
Hybrid weekly presencerequiredin Boston office
Your week:36.25 (Mon Fri 9am 5.15pm)
As aCustomer Influence and Engagement Officer atAmplius you willplay a key role in strengthening our approach to customer voice ensuring customers have meaningful opportunities to shape services and us meet the Regulator of Social Housings Transparency Influence and Accountability standard by developing effective engagement insight and feedback mechanisms that drive continuous improvement.
Snapshot of your role
-
Coordinate andevidencecustomer engagement and influence activities in line with regulatory standards.
-
Deliver and continuously improve the Customer Influence Framework to strengthen diverse customer voice.
-
Use research methods such as surveys focus groups and journey mapping to capture customer insight.
-
Analyse feedback and produce clear evidencebased reports including psychographic segmentation.
-
Share You said we did updates and work with Communications to increase engagement across channels.
-
Use insight from engagement and satisfaction data to shape service design strategy and decisionmaking.
Whatwerelooking for:
-
Experience in customer engagementconsultationor insight roles within housing public or community sectors.
-
Ability to design deliver and analyse engagement activities such as surveys panels and focus groups.
-
Skilled in producing evidencebased reports and recommendations to support service improvement.
-
Strong communicationand facilitation skills to engage diverse and underrepresented groups.
-
Understanding of the Transparency Influence and Accountability standard and customer engagement best practice.
-
Knowledge of research and insight methods including qualitative and quantitative analysis.
Desirable
-
Experience managing customer satisfaction frameworks or continuous feedback programmes.
-
Experience using digital engagement tools CRMsystemsor survey platforms.
-
Knowledge of best practice and emerging trends in tenant engagement.
-
Experience with performance measurementreportingor data visualisation tools.
DBS clearance may berequiredfor this role.
Please read the attached Job Description before applying so you understand the full scope of the role.
Timeline:
Closing: 16th February
Virtual Interviews: 26th February
Important We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
INDMED
The Company
Amplius is one of the largest housing providers across the Midlands East and Southeast of England. We own and manage more than 37000 homes and deliver a range of quality services including care and support specialist housing and home ownership options. Were a team of over 1300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.
The Benefits
The Benefits
Documents
Required Experience:
Unclear Seniority
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Our mission is more homes, stronger communities, better lives. We build affordable homes, provide personal support, and help people to learn, work and be healthy.
