Assistant Shop Manager Pudsey

Location: Pudsey

Hours: 37.5 hours per week (5 days Monday to Sunday)

Salary: 24500 per year

Responsible to: Shop Manager

Responsible for:Volunteers

Benefits:Entry into Peoples Pension death in service benefit (3 x salary) out of pocket expenses free access to confidential and extensive wellbeing support generous holiday entitlement (26 days plus bank holidays rising to 31 days after 5 years for a full time employee pro rata for part time) an extra days holiday for your birthday! free tea / coffee sight tests and flu jabs and excellent learning and development opportunities.

OVERVIEW OF ROLE

Were excited to be opening our first-ever shop in Pudsey! Which means were looking to recruit a great team to turn it into another highly successful store selling quality clothing and accessories homeware books and toys all donated by our supporters.

Based in an old bank this will be a characterful shop with a boutique feel. A brilliant place for local people to bargain hunt shop sustainably donate their preloved stuff and even volunteer. And every penny of profit made by our shops helps us be here for children with life-shortening conditions and their families who desperately need our support.

While youll ideally have worked in a shop before its not essential. Whats more important is that you have management experience and are skilled at motivating a team to achieve sales targets and so raise vital funds for our childrens hospice. Passionate about building great customer relationships so that passing shoppers and people bringing donations become devoted customers if youre excited by the chance to help get our new shop up and running then we want to hear from you!

For an informal chat about the role please contact Kay Dent Area Manager on0

To find out moreabout working for Forget Me Not Childrens Hospice please see ourrecruitment pack

JOB DESCRIPTION

Role Summary

Our vision is to deliver pioneering care through pregnancy childhood and loss wherever families need us whatever the future holds. This role supports our vision by supporting the Shop Manager to maximise income lead a positive volunteer team deliver outstanding service and ensure our shop contributes meaningfully to the charitys mission.

Main Duties and Key Responsibilities

Working with the shop manager you will:

• Help achieve and improve shop and online sales.
• Keep pricing gift aid and online listings accurate and up to standard.
• Use sales reports to understand performance and spot opportunities.
• Deliver great customer service and ensure volunteers do the same.
• Represent the charity positively in the local community.
• Maintain strong merchandising and window displays.
• Keep the shop clean safe and wellpresented.
• Open and close the shop as a keyholder and ensure safety requirements are met.
• Help secure goodquality donated stock through local relationships.
• Sort rotate price and display donations safely and efficiently.
• Promote furniture collections and house clearances.
• Work with the shop manager to motivate support and guide the team.
• Help with volunteer recruitment training and daytoday support.
• Complete admin and financial tasks accurately including banking and recordkeeping.
• Keep records secure and confidential.
• Help maintain strong cash handling and security awareness.

We expect all staff to undertake any other duties within the scope spirit and purpose of the job the title of the post and its grading as requested by your line manager or their higher level of authority on behalf of the charity.

Person specification

Skills and experience

Essential

• Excellent organisational skills
• Ability to communicate effectively both verbally and in writing
• Strong team player
• IT Literate excellent skills using Microsoft packages
• Excellent standards of record keeping both written and digital

Desirable

• Previous charity retail experience
• Previous experience managing a diverse team

This role will involve weekend work so flexibility is essential.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Equality and Diversity

Please note that we are committed to equality and diversity and make the following pledge in relation to our recruitment practices;

• We will actively encourage and support under-represented groups to join us as employees
• We will always interview you if you are an applicant with disability who meets the essential requirements of the job and will provide adjustments to the recruitment process if required.
• We are committed to supporting part time and flexible working; we will consider part time working requests for all our roles

Pleaseclick hereto view our full equality diversity and inclusion pledge