Strategic Account Manager, Health Systems

Array Behavioral Care is the nations leading virtual psychiatry and therapy practice. As the leading mental health provider Array is on a mission to transform access to quality timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum from the hospital to the home. Array partners with an extensive network of hospitals health systems community healthcare organizations and payors to improve access and deliver the highest quality of care to patients.

ABOUT THE ROLE

The Strategic Account Manager is a revenue-generating role responsible for retaining expanding and growing a portfolio of strategic partner accounts. This position carries both an individual quota and a shared team quota and owns the identification development and closing of expansion opportunities across assigned existing partner accounts (e.g. hospitals/health systems).

This role operates at the intersection of sales strategy and relationship management requiring strong executive presence consultative selling skills and the ability to navigate complex multi-stakeholder health systems. The Account Manager serves as the primary commercial owner of the relationship and is accountable for long-term growth retention and partner value.

Approximately 30-40% travel is required to support onsite engagement executive business reviews and strategic growth planning with partner organizations.

WHAT YOULL DO

• Own and achieve an individual revenue quota while contributing to a shared team quota

• Develop and execute strategic account plans focused on expansion retention and long-term growth

• Build manage and forecast a qualified pipeline of expansion upsell and cross-sell opportunities

• Serve as the primary commercial and strategic point of contact for assigned accounts

• Build and maintain executive-level relationships within complex multi-entity health systems

• Lead executive-level business reviews emphasizing outcomes ROI and future growth initiatives

• Identify and lead partnership expansion initiatives across service lines locations or programs

• Conduct regular onsite visits to deepen relationships and uncover growth opportunities

• Collaborate cross-functionally to scope solutions align resources and close growth opportunities

• Own contract renewals expansions amendments and pricing discussions

• Ensure contractual compliance across invoicing reporting SLAs and KPIs

• Provide accurate forecasting pipeline management and reporting through Salesforce

• Proactively identify and mitigate risks to retention and revenue

• Lead escalation and resolution of complex partner issues as they arise

WHAT WERE LOOKING FOR

• 5 years of experience in account management sales or strategic partnerships with direct quota ownership

• Demonstrated experience managing and growing large complex health systems or enterprise healthcare organizations

• Proven success driving revenue growth account expansion and renewals

• Experience navigating multi-stakeholder healthcare environments including clinical operational financial and executive leaders

• Strong executive presence and ability to influence senior decision-makers

• Experience in high-growth or scaling organizations

• Strong analytical communication and negotiation skills

• Proficiency with Salesforce CRM

• Masters degree in social work healthcare business or related field preferred

• Experience with clinical services businesses offerings and collaboration with partner accounts is preferred

POSITION LOGISTICS

Position is Remote

Approximately 30-40% travel required

Full-time employment

Reports to the Director of Account Management

FLSA Status: Exempt Salary (plus variable compensation aligned to quota attainment)

Status: exempt salary

COMPENSATION AND BENEFITS

• The pay range for this role is $93060 - $per year. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individuals skills years of experience education capacity licenses and other job-related factors permitted by law.

• Medical dental and vision insurance employer paid life & long-term disability insurance additional voluntary benefits include short-term disability voluntary employee spousal and child life insurance accident critical illness hospital or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions

• 15 days of accrued PTO annually plus 8 paid holidays and 3 floating holidays

• 401k

Beware of fraudulent job postings and messages from scammers impersonating Array Behavioral Care employees and Recruiters. The only valid email addresses from Array Behavioral Care will be and we will not ask you to download an app onto your phone in order to conduct your interview.

Required Experience:

Manager