Hospice Liaison

Mon-Fri 8am-5pm occasional on-call on weekends

Pay Range

Major Responsibilities:

• Collaborates and builds relationships of mutual respect with physicians nurses social workers care managers and community partners through communication and education to facilitate smooth patient transitions.
• Regularly attends huddles capture meetings discharge rounds and outcome facilitation team meetings and acts as a resource regarding services that can be provided in the home. Communicates and collaborates with physicians social workers and care managers on complex cases to ensure care needs can be met in the home setting.
• Upon referral contacts patient to educate on agency service lines ensuring plan of care meets hospice eligibility and regulatory compliance.
• Collects and records medical social reimbursement information from hospital and post acute setting to initiate Advocate Aurora Health at Home services for hospice infusion enteral pediatric DME and RT services.
• Educates the patient as well as hospital and post acute providers regarding patient financial coverage and responsibility for ordered services and if available provides the information prior to facility discharge.
• May follow Advocate Aurora Health at Home hospice patients readmitted to the hospital or post acute setting to evaluate the need for continued services.
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patients status and interpret the appropriate information needed to identify each patients requirements relative to his/her age specific needs and to provide the care needed as described in the departments policies and procedures. Age-specific information is developed further in the departmental job standards.
• May participate in precepting new hire training and orientation.
• May be responsible for the admission to hospice services including obtaining history/physical implementing a care plan managing signs and symptoms of terminal diagnosis to promote comfort at end of life
• Collaborates with Advocate Aurora Health at Home business development team and product line director to achieve admission growth and increase market share.

• Strong verbal and written communication skills. Can speak clearly and hear to interact in person telephonically or virtually with both internal and external customers.

• Excellent organizational and critical thinking skills.

• Proficient knowledge of or ability to learn hospice regulations and reimbursement structure: Medicare Medicaid and Commercial Payers

• Strong technical ability.

• Able to think critically and assess the patient clinical condition to assist in the development of the post acute plan of care.

• May participate in training patient/family in use of equipment (ex. Enteral infusion pumps)

• Familiarity with Epic preferred.

• May participate in processing referrals for hospice program.

• May include on call weekend and holiday rotation

• Skilled in providing a positive patient experience service recovery and conflict resolution to promote collaboration among healthcare team mates patient and caregivers.

Physical Requirements and Working Conditions:

• Responsible for the admission of patients and the coordination of care as needed Ability to travel and flexibility with hours and days to meet patient needs Ability to work two weekends per months as needed - minimum one weekend per month
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds or when patient is unable to assist with the lift patient handling equipment is expected to be used with at least one other associate when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training
• Premium pay such as shift on call and more based on a teammates job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program