Director of UX Research

Manchester - UK

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This role leads research strategy team management and the implementation of best practices in user research methodologies. The Director will establish and head a small Research Center of Excellence acting as a strategic partner to design and product teams while building research capabilities and literacy across the organization.

What Youll Do on a Typical Day

Establish and lead the Research Center of Excellence defining standards best practices and governance for all UX research activities across the organization.
Build mentor and manage a small team of UX researchers fostering a collaborative innovative and impactoriented research culture.
Coach and empower designers and product managers to conduct their own research and continuous discovery activities and develop training programs and resources to build research literacy across teams.
Partner with product design engineering and business stakeholders to identify research needs advise on appropriate research approaches and translate findings into actionable insights.
Define and maintain research standards oversee study design and ensure quality across qualitative quantitative and mixedmethods initiatives; create frameworks for ongoing continuous discovery.
Synthesize research findings into clear narratives and recommendations and present insights to senior leadership.
Evaluate implement and optimize research tools platforms and processes to improve efficiency and enable scalable selfservice research.

What Were Looking For

10 years of experience in UX research including at least 5 years in a leadership role.
Proven expertise across multiple research methodologies (user interviews usability testing surveys analytics etc.).
Strong project management and people management skills.
Demonstrated experience building research capability and coaching crossfunctional teams.
Excellent communication and presentation skills including the ability to influence senior stakeholders.
Experience in B2B environments; travel industry experience preferred.
Advanced degree in a relevant field or equivalent professional experience.

#GBTJobs

Location

Manchester United Kingdom

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.
And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!

Required Experience:

Director