AC&L CARE Phone Specialist Bethlehem, PA or Pittsfield, MA

Job Description AC&L CARE Phone Specialist

Please note: This is a hybrid position to be located in either our Bethlehem PA or Pittsfield MA office. It requires the employee to be in the office three days per week (typically Tuesday Wednesday and Thursday).

Position Summary

Do you want to be part of a collaborative Agent Contracting &Licensing(AC&L)team Are you self-motivated able to multi-task across several responsibilities andpossesshigh quality interpersonal skills to effectively communicate with the field and business partners Do youlead witha growth mindset Do you challenge the status quo and takeincentiveto tacklenew problems Is a culture where People Count We Do the Right Thing and We Hold Ourselves to Very High Standards important to youAre you skilled in a consumer-centric mindsetIf sothen you may be a great fit for this CARE Specialist positionaccountable fordeliveringexceptionalconsumer experiencesthrough the work that we do.

CARE expresses the emotion we want to generate anditsalso an acronym for Communicate Advocate Respond and Empower the actions needed to show CARE.Asa memberof ourCARETeamyou are apart of adynamicgroupfocused onachievingteam goals andidentifyingways to improvethe consumerexperience.As aCARE Specialistyourehighly motivated andempowered to take ownership and accountability for eachconsumerinteractionbyproactively seekingto understand the individuals behind the work keepconsumersinformed during every step ofhandlingtheir requestdemonstrate genuine care and actively engage withconsumersto create meaningful and unexpected experiences.

Guardian is seeking anOperational Specialisttoprovideindustry-leadingcustomer service to our field partners by handling inbound/outbound calls and team emails.

You are

• A focused individual who is detailed oriented consumer centric and can develop relationships with ourfield partners and across the organization.

• Motivated and inspired to do whatever it takes to positivelyimpactour field partners.

• Comfortable communicating with producers GeneralAgents and agency staff viavarious ways(e.g. email & phone).

• Action-oriented witha strong desireand ability to learn and move quickly.

• Inquisitive to ask questions to fully learn andcomprehendyour work.

• Careful to use procedures and focused on the details to ensure your work isaccurate.

• Thoughtful and accountable to commitments and deadlines.

• Confident and able to utilize resources and use logic to solve problems quickly.

• Comfortable challenging status quo and offeringnew ideasand solutions.

• Proactive communicator who can give and receive positive constructive candid feedback.

• Highly focused on your own development and success willing to accept stretch assignments and create meaningful development and career plans based on your skill development needs.

You will

• Handle AC&Ls #800 to support our field partners with their contracting and licensing questions.

• Respond to all voicemails and emails within 24 hours.

• Collaboratewith your team as necessary toensurethat we are providing world class service to our customers.

• Be the face of Guardian to our customers and end-users with a professional positive attitude.

• Be responsible forsupporting producer contracting licensingappointmentsand FINRA registrations for the enterprise. Below are some of the tasks you will be asked to complete:

• Partner with Guardian General Agencies to educate and train staff on processes and support the maintenance of their producers credentials.

• Communicate approvals and /or requirements to all requestors.

• Update all internal systems withaccurateandtimelyinformation.

• Adhere tocompliancerequirements bystate andregulatory bodies.

• Researchstate credentials and requirements as necessary

• Reconcile producer appointment data with states.

• Develop comprehensive knowledge of Guardians products and services.

• Contribute toachievingteam goals.

You have

• Bachelors Degree or 1- 2 years experience preferred in a high-touch customer service environment.

• Insurance industry experience is a plus.

• Skill for a consumer-centric mindset; you know what it takes to deliver exceptional Wow experiences.

• Capabilityto effectively communicate.

• Knowledge of insurance products and/or financial services preferred.

• Strong organizational skills and attention to detail

• Ability to use discretion and make decisions independently.

Location

The primary location for this position is our Bethlehem PA or Pittsfield MA office location for three days each week and work from home eligible for two days each week. You must be able to come on campus at anytimeand the required number of in-office days are subject to change.

Travel

No travelfor this role

Our promise

• Through skill-building leadershipdevelopmentand philanthropic opportunities we provide opportunities to build communities and grow your career surrounded by diverse colleagues with high ethical standards

We offer

• Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.

• Competitive compensation package.

• Excellent medical dental supplemental health life and vision coverage for you and your dependents with nowaitperiod.

• Life and disability insurance.

• A great 401(k) with companymatch.

• Tuition assistancepaid parental leaveand backup family care.

• Dynamic modern work environments that promote collaboration and creativity to develop and empower talent.

• Flexible time off dress code and work location policies to balance your work and life in the ways that suit you best.

• Employee Resource Groups that advocate for inclusion and diversity in all that we do.

• Social responsibility in all aspects of our work.We volunteer within our local communities create educational alliances with colleges drivea variety of initiatives in sustainability.

About Guardian

Guardian has been helping people protect their futures and secure their lives for more than 150 years. Every day we serve approximately27 million peoplethrough a range of insurance and financial products. As one of the largest mutual insurance companies we know what matters most: puttingthe needs of our customers first. Because everyone deserves a Guardian. Learn more about Guardian at.

AtGuardian we believe that people count. We hold ourselves to a higher standard. And wefirmly believethat doing the right thing by our customers means everything.It means digging deeper to understand the things that shape their experiences every day.It meansanticipatingtheir needs so that we might exceed theirexpectationsevery day.

It means neversettling forthe way things are and seeking new ways to put the customer first in everything we doevery meeting every email every conversationevery day.