Supervisor, Solutions Center Financial Services (Retirement Solutions Operations) HYBRID

Are you passionate about being part of a team at a Fortune 100 company with nearly $70 billion in annual sales that delivers extraordinary care to help individuals and businesses prepare for and protect their future If so then Nationwide Financial could be the place for you! At Nationwide on your side goes beyond just words. Our customers and partners are at the center of everything we do and were looking for associates who are passionate about delivering extraordinary care.

This role will require candidates to secure their FINRA SIE Series 6 & 63 within the first 120 days from their start date. Candidates with FINRA SIE and Series 6 in hand at time of hire are strongly preferred.

This position will be hired on a SuccessFlex basis.

The hired associate must reside within 35 miles of the following location(s):

Scottsdale: 18700 Hayden Road Scottsdale AZ 85255

Columbus: Three Nationwide Plaza Columbus OH 43215

Work schedule: 2 days in office 3 days remote between 9:30am - 6:00p EST

This role does not qualify for employer-sponsored work does not participate in the Stem OPT Extension program.

Job Description Summary

Do you love connecting and building new business relationships If you have a natural curiosity are excited about helping people and want to accelerate both your personal and professional growth we want to know more about you!

As a Supervisor youll develop and implement team objectives be responsible for supervising team activities and addressing potentially sensitive issues.

Job Description

Key Responsibilities:

• Supervises all team activities including assigning and monitoring work associate matters team meetings one-on-one meetings asset retention efforts etc.. Collaborates with associates to develop individual objectives and development plans and monitors progress accordingly. Addresses and supervises crucial escalated inquiries from multiple distribution channels.

• Demonstrates effective leadership and manages performance according to Nationwide standards. Provides mentorship feedback and rewards to team members. Acts as a guide and provides career development assistance to associates. Identifies and addresses improvement opportunities and implements development plans. Reviews call effectiveness and manages performance.

• Leads case design business consultations product updates training product rollouts education and support. Identifies the question(s) behind the question to proactively help associates offer consultative expertise.

• Tackles complex issues and use appropriate resources for resolution. Acts as a subject matter authority/resource for other associates when team lead is not available. Understands the market and competitors to provide the desired outcome.

• Develops a team that demonstrates proficiency with multiple technology systems and programs to provide a great experience for our customers and financial professionals. Encourages team to embrace social media and utilizes virtual technology to enhance customer/advisor experience.

• Communicates supports and implements business unit and product strategies at the operating level.

• Provides input to budget development and manages expenses accordingly.

• Partners with the training area to conduct analysis of training opportunities. Provides recommendations on training needs. Delivers training when necessary.

• Represents area and/or department on different committees and/or projects.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager/Director.

Typical Skills and Experiences:

Education: Undergraduate degree in finance business administration insurance economics or communications preferred.

License/Certification/Designation: SIE Series 6 and Series 26 may be required based on assigned business unit.

Experience: Six years of experience in customer service and sales including experience in leading/supervising a team of service and/or sales professionals.

Knowledge Abilities and Skills: In-depth knowledge of products sales and support techniques distribution channels best practices in sales management and training of sales professionals required. Excellent verbal and written communication skills to connect with customers/ producers and supervise a team. Supervisory communications and training skills.

Other criteria including leadership skills competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring managers leader and Human Resources Business Partner.

Values: Regularly and consistently demonstrates Nationwide Values.

Job Conditions:

Overtime Eligibility: Not Eligible (Exempt)

Working Conditions: Call center environment. Extended periods of time sitting in front of a computer and taking phone calls.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs including: medical/dental/vision life insurance short and long term disability coveragepaid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date nine paid holidays 8 hours of Lifetime paid time off 8 hours of Unity Day paid time off 401(k) with company match company-paid pension plan business casual attire and more. To learn more about the benefits we offer click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged appreciated respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills education training credentials and experience of the candidate; the scope complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job Sales Incentives based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Supervisor Solutions Center - Financial Services : $71000.00-$133000.00

The expected starting salary range for Supervisor Solutions Center - Financial Services : $71000.00 - $107000.00