Intern Conversion 2026- SCCPSCC

Role Overview

TheCDW InboundAccount Managers work on our inside sales team receiving inbound and making outbound phone callsassociated withselling technology products and services to ourcustomers. The Account Managers primary duty and responsibility is to give customers a one stop shop for all their technology needs while providing an unmatched customer experience toall ofCDWs newand existing customers.

Key Areas of Responsibility

• Providesales and service to new and existing customers through inbound calls

• Meet or exceed assigned sales quotas and ensure other performance goals are met

• Selladditionalservices or products by recognizing opportunities to upsell solutions

• Proactively manage personal quote pipeline to ensure CDW gains everypossible sales opportunity

• Proactively call out to customers when needed forservice relatedmatters

• Acts as the first point of contact forassistancewith product info order placement and general inquiriesregardingcompany programs

• Demonstrate ability to close sales and overcome customer objections

• Maintain CDWs values and Philosophies of Success

Required Skills

• Possessesexcellentverbal communication skills vocabulary and articulation

• Basic computer skills experience with Microsoftpreferred

• Demonstrable organizational and time management skills ability to multi-taskin an ever-changing environment

• Ability to achieve success individually and as part of a team in a highly structured and regulated work environment

• Persistence combined with a positive attitude and approach to work and others self-motivating work style

• Ability to solve problems and resolve conflict directly in multiple communication channels

• Maturepositiveand collaborative interpersonal skills

The information in this position description is intended to convey information about thekey responsibilitiesand requirements of the position.It is not an exhaustive list ofthe skills efforts duties responsibilities or working conditionsassociated with theopportunity Responsibilitiesare subject to change.

Qualifications

Minimum Qualifications

• High School diploma or equivalent

• 1 year of call center experience

• 1 year of sales experience

Other Required Qualifications

• Strong interest in sales

• Must be able to work independently and in a team-oriented environment

• Proven ability to multitask and balance multiple prioritiesin an ever-changing environment

• Proven ability to providetimelysolutions as customer issues must be resolved quickly and efficiently.

• Strong organization skills

CUSTOMER FOCUS AND QUALITY MANAGEMENT RESPONSIBILITIES:

Each CDW coworkeris responsible formaintainingcustomer focus and conforms to the CDW quality management system.Specific responsibilities include:

Periodic reviews ofCDW Circleof Service Philosophy and the Quality Policy to understand CDWs commitment to excellent client service and continual improvement and toconform to these policies and philosophies at all times

During your orientation period review with your supervisor as needed the quality procedures and operating instructions listed at CDWHOME/ISO9001 intranet site that apply to your specific assignment(s) within the scope of this job position.

And after the orientationperiod toconform to these procedures and instructions including any reporting (and/or record keeping) responsibilities.

Report any client problem or any service outage that may cause potential client problems to your supervisor.

Communicate improvement ideas that you have regarding CDW service quality or client satisfaction per established means.

Each coworker is accountable for their actions andis required toexercise good judgment in everything they do on behalf of CDW.Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way the CDW Way Code (our code of ethics and business conduct) and all policies and procedures relevant to your job responsibilities.Additionally every coworker has a responsibility to ask questions when they are unsure of what those values standards and policies require and totake actionif they believe someone else is not acting consistently with those valuesstandardsand policies.

Additionalinformation isavailablecoworkernet and confidential/anonymousassistanceis available to coworkers through CDW Way Direct (our ethics helpline) at 877-7-CDW-WAY ) or.