Client Relationship Manager, Financial Institutions- 12 month FTC

About us:

Linklaters is a global law firm providing legal services in 20 countries and through 30 offices.

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative efficient agile entrepreneurial and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives but by fostering a positive supportive fair and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team with a common goal.

About the role:

As a Client Relationship Manager in our Financial Institutions Sector Cluster you will play a key role in delivering Linklaters Clients & Sectors strategy. You will work in partnership with relationship partners global client teams and the broader partnership to build and deepen relationships with a portfolio of priority financial institution clients.

Drawing on the firms full international capability and all available resources you will focus on strengthening client relationships shortening the sales cycle and driving profitable revenue growth.

Your main responsibilities will include:

• Work with relationship partners to analyse Financial Institutions clients identify whitespace and spot strategic opportunities with a focus on complex highmargin work.
• Develop and implement targeted client plans with BDM colleagues and fee earners incorporating clear accountable SMART objectives.
• Lead proactive business development and marketing activities aligned to client plans and firm strategy including crossselling new business introductions and development of new work streams.
• Identify business growth opportunities from market and sector developments and communicate tailored insights to key client stakeholders.
• Build and maintain strong relationships with key client contacts demonstrating high responsiveness and a collaborative approach.
• Manage and support fee negotiations and client fee proposals including global panel submissions and fee arrangements in collaboration with relationship partners and the Pricing Team.
• Plan for and attend client relationship meetings capture and drive followup on agreed actions and prepare client presentations valueadd reports and management information.
• Facilitate and lead (where appropriate) structured client feedback ensure resulting actions are implemented and communicate outcomes back to clients.
• Act as an internal point of contact for panel arrangements ensuring clear communication of terms and related obligations across the firm.
• Monitor financial performance and overall exposure of client relationships and escalate issues to relationship partners or Sector Leaders as required.
• Coordinate with BDM and other Business Teams so client teams have the right resources understand client structures and share knowledge effectively.
• Take a strategic approach to client investment including planning and leveraging secondments and overseeing the delivery of differentiating valueadded services.
• Support the implementation and effective use of Salesforce to manage client activities and enhance visibility and connectivity across key client relationships.

We are ideally looking for:

• Relevant client relationship experience in legal or professional services.
• Experience identifying strategic opportunities and helping to win work from financial institution sector clients.
• Strong relationshipbuilding skills with the ability to develop trust with clients internal client teams and stakeholders at all levels.
• Strong written and verbal communication skills with the ability to influence drive change challenge constructively and share knowledge.
• A high degree of commercial acumen: strategic thinker able to prioritise make decisions influence and gain buyin.
• Proven planning and project management skills: resultsoriented and resourceful.
• Knowledge of client relationship management and account planning methodologies tools and crossselling strategies in professional services.

This role is based at the Linklaters London office with a hybrid working model available.

Our benefits:
Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution youll be making to our success. These include:
Health & Wellbeing

• Private Medical Insurance
• Free in-house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments

Finance

• Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will-writing services

Family & Lifestyle

• Electric car and cycle to work schemes
• Emergency family care
• Additional holiday/birthday leave
• Maternity/paternity/shared parental leave
• Travel insurance and season ticket loan
• Option to join sports and social clubs as well as our employee networks groups (such as our Gender Equality Network With Pride or Social Mobility Networks)

If you think this role would suit you please click apply below. We look forward to hearing from you!

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of and requirements for the performance of this job. As such the role may also include the undertaking of additional tasks as required.

Application Policy

Applications and CVs (direct or via agency) areonlyaccepted online via the related to our roles must be directed to the relevant recruitment team andnotthe partners practices or stakeholders (forlegal rolesorforbusiness team roles).