Customer Advisor (Repairs Hub)

Full Time Permanent - 35 hours

Closing Date:Friday 13thFebruary

AssessmentDate: TBC

Support our communities. See the difference you can make in our city.

At One Manchester we are passionate aboutprovidinggood qualityhomes great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homesprovidemoney advice and wellbeing employment and training support and build strong partnerships to support inclusive growth.

We have an exciting position available for a Customer Advisor to join our Repairs Hub!

Youllmeet the expectations of our customers through interactions that are easy friendly anddemonstratehigh levelsof skillsknowledgeand autonomy.

Werelooking for those who will support the delivery ofour response to Awaabs Law ensuring that repairs arecorrectly diagnosed and scheduled in line with agreed work scheduling within the Repairs Hub offers the best outcomes for our customers and aims to resolve issues at the first point ofcontact.

Whatwerelooking for:

• At least 12 months experience in a customer services environment.

• Excellent verbal and written skills across a broad range of audience including managers colleagues and customers.

• Ability to remain calm under pressureoperatingwith empathyunderstandingand diplomacy.

• Ability to work effectively as a part of a team

• Ability to adapt your style to meet the needs of the individual particularly for sensitive situations and people with specific needs or vulnerabilities.

• Being able to effectively and sensitively mange social media enquiries tomaintainthe positive reputation of One Manchester.

Please note you willbe requiredto work service operating hours on a rota basis (as advertised to customers). These hours are subject to changeasrequired.

Why take up the challenge with One Manchester This really isa great placeto work. Weve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexiblewererightly proud of our work and excited about the future. So challenge yourself to be creative and ambitious and see the difference you can make in our great city.

If this sounds like you then apply todaywedlove to hear from you!

We own and manage over 12000 homes in centralsouthand east Manchester. We have one purpose: toprovidegood qualityhomes great services and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure to sayitsnot one our key prioritiesitssimply one of the many things we do to help our customers live happy and fulfilled put people at the heart of everything we evolving as a business to ensureweresupporting our customers and communities. We focus on improving our communities by offering a range of services including employment opportunities building new developments and ensuring our customers have safe homes to livein.

In accordance withthe aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups One Manchester isoperatingthe Rooney means that we aim to interview at least one ethnically diverse candidate for all will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

One Manchester strives for equalitydiversityand inclusion in all that we positively encourage applications for employment from eligible candidates regardless of sex race disability age sexual orientation gender reassignment religion or belief marital status or pregnancy and maternity.

In accordance with the aims of our Equality and Diversity strategy and organisationalcommitment to address the employment of underrepresented groups One Manchester is operatingthe Rooney Rule. Thismeans that we aim to interview atleast one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.

We are transitioning to a culture where agile working will be a feature of many of our also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role.

INDMED

We own and manage over 12000 homes in central south and east Manchester. We have one purpose: to provide good quality homes great services and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. Thats not to say its not one our key priorities its simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. Were constantly evolving as a business to ensure were supporting our customers and communities. We focus on improving our communities by offering a range of services including employment opportunities building new developments and ensuring our customers have safe homes to live in.