Managing Director (COO)

Medbilling(CareBiller) - is a trusted leader in providing long-term care (LTC) medical billing services. With a focus on accuracy dedication and delivering measurable results. Our team of experienced professionals ensures seamless billing operations for our clients allowing them to focus on their core services while we handle the complexities of billing and collections. AtCareBiller we believe in empowering our employees through continuous learning career development opportunities and a collaborative work environment.
Ready to lead the full-scale growth of a healthcare tech and operations companyCareBilleris searching for a highimpact Managing Director (with a potential growth track to CEO) who will drive company expansion strengthen client relationships and accelerate innovation. If you combine operational leadership with a strong resultdriven mindset and the ambition to take a business to the next level this role is for you.
You will oversee crossdepartment operations work directly with key clients as an accountlevel partner and collaborate with our AI unit to design and deploy automation agents for medical billing. This is a role for a builder a leader and a business scaler not just an operator.

Requirements:

• 6 years inleadership (CEOCOO Operations Director Call Center/Service Director) in healthcare e-commercefinanceor services.
• Proven experience building sales/support call centers and implementing CRM/workflow automation ( customCRMs/ERP ).
• Track recordof KPI design and performance management; strong data literacy (Excel/BI).
• Process designskills: SOPs scripts QA standards and training programs.
• Peopleleadership: hiring coaching change management and culture-building.
• Strong analytical and problem-solving skills; owners mindset and bias to action.
• Budgeting and cost control; vendor management for telecom software and logistics.
• Stakeholder management and executive reporting; ability to translate ops metrics into business outcomes.
• Experience launching new locations/teams from zero;crisis management.
• English: Upper-Intermediate; Ukrainian is a plus.
• Full-time 12.00-21.00 EET 40h per weekflexible

Nice to Have:

• Experience in managing P&L strategic planning scaling companies or business units client-facing leadership roles and direct interaction with executivelevel stakeholders.
• Experience in LTC/Skilled Nursing Facility (SNF) billing or healthcare revenue cycle.
• Experience partnering with AI/ML teams deploying automation tools or leading digital transformation initiatives.

Responsibilities:

• Oversee day-to-day operations across Billing Client Support and Call Center ensuring SLA performance and operational stability.
• Improve and maintainSOPs processes and QA standards.
• OptimizeCRM/ERP systems and automation tools for eligibility claims denials and reporting workflows.
• Set and manage KPI frameworks; conduct regular performance reviews.
• Build and lead high-performing teams and maintainscalable knowledge bases.
• Ensure alignment across HR Finance IT and Client Success; resolve operational bottlenecks.
• Drive continuous improvement to reduce rework improve first-pass acceptance and enhance communication quality.
• Manage budgets cost optimization and P&L-impacting metrics.
• Ensure compliance with healthcare billing regulations and data privacy.
• Report operational performance risks and forecasts to the CEO.
• Drive company growth through service expansion stronger market positioning and financial performance.
• Maintain relationships with key clients as strategic account partners.
• Collaborate with the AI unit to design and deploy automation agents for billing workflows.
• Support strategic planning and executive decision-making with the CEO and founders.
• Build a result-driven culture focused on speed ownership and continuous improvement.
• Act as a potential successor to the CEO based on performance and company growth.

Team:Head ofMedbillingdepartment Supervisors CЕОthe HR team and 100 Medical Billing managers.

Schedule:5/2 8-hour working day (40hrper week) from 12pm to 9 pm EET. You must be prepared to adhere to a strict schedule andmaintainpunctuality. Our team is committed to meeting deadlines and delivering high-quality services to our clients.

We offer:

• Stable income30holidaysand days off are bonus days
• BCP and Support in Conditions of Limited Electricity
• Yoga classes
• Free English lessons
• Workshops
• Mentoring Education
• Paid Team-Building activities
• Corporate transfer
• Comfortable office with coffee and goodies

Why Choose Us What Do We OfferthatsExceptional

Continuous Development:We believe that learning never we offer ongoing training sessions workshops and resources to make sureyourealways equipped with the knowledge to succeed.
Innovative Environment: Be part of a forward-thinking company that uses advanced tools and methodologies to redefine the standards of medical billing and client care.
Global Collaboration: Join a diverse team that works across time zones ensuringyourepart of a truly international and inclusive company culture.
Employee Support: Take advantage of complimentary English lessons access to a coach or psychologist and workshops designed to enhance both your professional and personal growth.

If youre a driven individual looking for a platform to shine grow and make a significant impact then CareBiller is the place for you. Apply now and shape the future of sales with us!

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