Sales Administrator I

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

Silvus Technologies is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile-Networked MIMO waveform. Together our radios and waveform provide vital communications for mission critical applications in the harshest environments from underground tunnels to high altitude balloons.

Silvus StreamCaster radios are being rapidly adopted by customers all over the world ranging from the U.S. and Allied Nations Departments of Defense to International Federal State and Local Law Enforcement agencies all the way to the Superbowl Grammys and industry-leading drone robot and other unmanned systems manufacturers.

Would you like to join an incredibly talented group of people doing very challenging work with the prime directive of Keeping Our Heroes Connected

Silvus rapid growth is fueled by a focus on research and innovation and a team of the most passionate skilled and creative thinking individuals. If you are looking for a challenging experience you owe it to yourself to learn how Silvus can be the next chapter of your career.

THE OPPORTUNITY

Silvus is currently seeking a Sales Administrator I to assist the sales team by managing the inbox and responding to customer inquiries. The administrator will also provide post-sales support which includes handling orders receiving and confirming them setting up accounts and inputting sales orders and client information into our CRM.

This position reports to the Sales Operations Manager. This position is on a hybrid schedule; a minimum of 3 days on-site per week is expected. On-site days are Mondays Wednesdays and Thursdays. The location for this role is Silvus Technologies HQ in the heart of vibrant West Los Angeles.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Support with managing individual teams inbox to ensure timely response to inquiries.

• Receive process and confirm customer purchase orders.

• Enter sales orders accurately and efficiently into the CRM system.

• Collect and verify detailed end-user information for each order.

• Handle FCC Authorization Forms for US-based orders.

• Partner with Senior Sales Administrators to manage the complete order lifecycle from receipt to fulfillment.

• Communicate with customers via email and phone to address inquiries and provide updates.

• Serve as a liaison among various departments including finance shipping and supply chain.

• Provide customers with timely updates on the status of their orders.

• Manage customer requests for order modifications or cancellations.

• Escalate high-priority tasks to senior staff with analysis and recommended actions.

• Assist with any other ad-hoc task assigned by leads/managers to support the team as necessary.

REQUIRED QUALIFICATIONS

• High school diploma or GED.

• Minimum 1 year of relevant experience supporting a sales team in a tech-related or manufacturing field.

• Basic experience or exposure to CRM systems (e.g. Zoho Salesforce etc.) for managing and tracking customer and sales data.

• Proficiency in numeracy.

• Prior experience in a fast-paced office environment experiencing multiple deadlines.

• Highly proficient in Google Suite and MS Office (Gmail or Outlook Excel Word PowerPoint).

• Excellent and effective oral and written communication.

• All employment is contingent upon the successful clearance of a background check and drug testing.

PREFERRED KNOWLEDGE SKILLS AND ABILITIES

• Demonstrated critical thinking initiative and problem-solving capabilities.

• Accurately follow instructions and confidently improvise in even the most ambiguous situations.

• Possess a keen attention to detail with the ability to be accurate flexible and reliable.

COMPENSATION: $25 - $26 / hourly USD

The pay range is NOT a guarantee. It is based on market research and peer data and will vary depending on the candidates experience and qualifications.

NOTE - As a US Federal Contractor Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen). Stricter U.S. Citizen ONLY requirements (needed for some Engineering or R&D roles) will be included in the Required Qualifications section of the posted position. This does NOT apply to international positions; only job postings for positions located in the US.

All employment is contingent upon the successful clearance of a background check and drug testing.

Silvus is proud to be an equal opportunity employer and we value diversity. We do not discriminate on the basis of race color age religion or belief ancestry national origin sex (including pregnancy) sexual orientation gender identity and/or expression marital civil union or domestic partnership status physical or mental disability protected veteran status genetic information political affiliation or any other factor protected by applicable federal state or local laws.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive benefits and privileges of employment. Please contact us to request accommodation.

*Silvus does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to Silvus Technologies.

Basic Requirements

• High school diploma or GED.

• Minimum 1 year of relevant experience supporting a sales team in a tech-related or manufacturing field.

• As a US Federal Contractor Silvus Technologies requires that ALL candidates being considered for employment for any position (regardless of level) MUST be a U.S. Person (permanent resident or citizen).

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.