Executive IT Support Specialist

The Executive IT Support Specialist provides high-touch white-glove technical support to senior leadership executives and other high-profile (VIP) users within a government agency. This role requires advanced technical expertise exceptional customer service skills discretion and the ability to operate effectively in high-visibility mission-critical environments. The specialist serves as a trusted technical partner to VIP clients ensuring minimal downtime and rapid resolution of complex IT issues.

Key Responsibilities:

• Provide end-to-end PC support including hardware software peripherals and workstation configuration.
• Deliver expert mobile device support for iPhones and iPads including setup troubleshooting and applicationassistance.
• Offer advanced support for Microsoft Office applications (Outlook Excel Word PowerPoint Teams) tailored to executive workflows.
• Maintain a 247 availability schedule to support urgent executive needs including off-hours and on-call coverage.
• Deliver white glove service with a focus on discretion professionalism and seamless user experience.
• Troubleshoot and resolve issues quickly whilemaintaininga calm confident presence under pressure.
• Document issues resolutions and system configurations with strong attention to detail.
• Collaborate with IT teams to escalate and resolve complex issues efficiently.
• Ensure all support activities adhere to security compliance and confidentiality requirements.

Required Qualifications:

• Bachelors degree and 8 years experience/HS diploma and 12 years experience
• Proven experience providing high level IT support to executives or VIP users.
• Strong knowledge of Windows operating systems PC hardware and common peripherals.
• Expertise supporting Apple mobile devices (iPhone iPad) and related management tools.
• Advanced proficiency with Microsoft Office applications and troubleshooting.
• Demonstrated ability to remain calm focused and effective in fast-paced or high pressure situations.
• Exceptional communication skills with a customer-first mindset.
• Strong organizational skills and meticulous attention to detail.
• Ability to work independently with minimal supervision.
• Must be able to obtain and maintain a Department of Energy (DOE) security clearance.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.