Manager of Customer Success Job ID 2025-9549
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Job Location:
Pleasanton, CA - USA
Monthly Salary:
$ 70 - 110
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
Client Relations Manager at Martindale-Avvo Pleasanton CA
Martindale-Avvo is seeking a proven change leader and culture builder to join our Account Management leadership team as a Client Relations Manager (CRM). This is a pivotal hire as we redefine how account management drives growth client retention and long-term value in a rapidly evolving digital marketing landscape.
Why This Role Matters
Our business is at an inflection point. AI and shifting search behaviors are reshaping digital advertising and our clients - SMB law firms - need trusted partners more than ever. Were rebuilding our Account Management team to be more strategic consultative and growth-oriented. This role will bring fresh perspective and external experience to accelerate that transformation.
Our business is at an inflection point. AI and shifting search behaviors are reshaping digital advertising and our clients - SMB law firms - need trusted partners more than ever. Were rebuilding our Account Management team to be more strategic consultative and growth-oriented. This role will bring fresh perspective and external experience to accelerate that transformation.
What Youll Do:
- Lead coach and inspire a team of 8-12 Account Managers to exceed revenue and retention goals while building resilience and optimism through change.
- Transform account management into proactive client partnership - helping law firms unlock more value through our full portfolio of solutions and strengthening long-term client relationships.
- Champion our value proposition in an AI-driven market equipping reps with compelling positioning that resonates with law firms.
- Drive performance using data-driven insights that identify upsell opportunities and optimize client engagement.
- Lead through change-navigating sales toolchain transformation evolving product portfolios and shifting market dynamics with clarity and confidence.
- Build culture: energize and support a team navigating ongoing change celebrating wins and sustaining a collaborative client-focused culture.
What You Bring:
- 3 years of Account Management or Customer Success leadership experience including 2 years managing teams.
- Proven success driving growth and retention in SMB-focused digital marketing and or SaaS.
- Strong leadership track record of energizing teams improving morale and delivering results through change.
- Consultative strategic approach to client engagement - able to turn retention into expansion.
- Analytical rigor and comfort with data-driven decision-making.
- Excellent communication and executive presence able to influence clients reps and senior leaders.
Compensation & Location:
- $70K- $110k base $40k variable comp
- Hybrid Pleasanton CA office (minimum 3 days in office)
This is not a standard CRM role. Its an opportunity to bring your parallel experience from other industries into legal marketing and lead the reinvention of account management at scale.
In addition to our awesome culture we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical dental and vision coverage flexible spending accounts (FSA) for medical and dependent care short-term and long-term disability insurance and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match paid time off (PTO) paid holidays commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching addition employees can take advantage of voluntary benefits such as home auto and pet insurance and discounted legal and financial services. For more details feel free to inquire during the interview process.
About Internet Brands:
Headquartered in El Segundo Calif. Internet Brands is a fully integrated online media and software services organization focused on four high-value vertical categories: Health Automotive Legal and Home/Travel. The companys award-winning consumer websites lead their categories and serve more than 250 million monthly visitors while a full range of web presence offerings has established deep long-term relationships with SMB and enterprise clients. Internet Brands powerful proprietary operating platform provides the flexibility and scalability to fuel the companys continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information please visit .
Internet Brands and its wholly owned affiliates are an equal opportunity employer. Internet Brands will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Notice to California residents: you can find information about our privacy practices on: Experience:
Headquartered in El Segundo Calif. Internet Brands is a fully integrated online media and software services organization focused on four high-value vertical categories: Health Automotive Legal and Home/Travel. The companys award-winning consumer websites lead their categories and serve more than 250 million monthly visitors while a full range of web presence offerings has established deep long-term relationships with SMB and enterprise clients. Internet Brands powerful proprietary operating platform provides the flexibility and scalability to fuel the companys continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information please visit .
Internet Brands and its wholly owned affiliates are an equal opportunity employer. Internet Brands will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Notice to California residents: you can find information about our privacy practices on: Experience:
Manager
Key Skills
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- Data Entry
- Christmas Temporary
- Advocacy
- Control Engineering
About Company
Internet Brands is an online media and technology company that serves businesses and consumers in four major categories: Automotive, Health, Legal, and Home/Travel. Our fully integrated approach combines leading web solutions for businesses with media websites for consumers. IB's a ... View more
