Sales Support Coordinator

Cleveland, TN - USA

Hourly Salary: USD 26 - 27

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

NCS Credit is the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables minimize credit risk and improve profitability. NCS provides superior service and customized solutions to meet the needs of our clients.

We strive to provide an engaging and collaborative work environment focused on growth for our employees and our business. We are a NINE year Top Workplace award winner! Watch our Join the Team video and be part of the #1 Notice/Lien Service in the country!

Job Summary: The Sales Support Coordinator assists Account Representatives with the management of client accounts to ensure the highest level of service is met.

Essential Responsibilities:

Support assigned NCS selling team with daily client facing activities

Perform client training on the use of NCS systems and processes

Utilize and update the CRM system

Submit account-related changes for processing using proper channels

Respond to clients regarding account and service-related inquires

Provide online live chat support for sales department

Build relationships with small and medium accounts through outbound calling in support of assigned selling team

Other duties as assigned

Competencies

Customer-focused

Friendly and service-minded

Self-starter

Strong verbal and written communication skills

Ability to multi-task & prioritize in a fast-paced environment

Supportive team player

Sense of urgency when responding and resolving client concerns

Education experience certifications

Associates degree

Two plus years of experience in a client-facing support role or any combination of 4 or more years of education and experience.

Sugar CRM experience preferred

Physical and mental demands

Ability to communicate effectively in person via phone and email

Manual dexterity

Near visual acuity

Prolonged sitting while viewing a computer monitor

Frequent typing and use of keyboard/mouse

Salary Description

Hourly

Required Experience:

Full-timeDescriptionNCS Credit is the leader in providing credit professionals throughout the U.S. and Canada with proactive solutions to secure receivables minimize credit risk and improve profitability. NCS provides superior service and customized solutions to meet the needs of our clients.We stri...