Helpdesk Agent
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Helpdesk Agent
Group Technology and Operations (GTO) provides software and system development information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements automation and straight through processing.
Experience: 2 years
Job Mode: Contract
Work Mode: On-site
Responsibilities:
- To manage the technology ticketing impacting group businesses across all subsidiaries and 18 countries and territories in Asia Pacific Europe and North America.
- The Helpdesk contract agent will work directly with end users IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made.
Skills :
- Experience in service management tools such BMC Helix Service Now etc
- 4-5 years of managing complex IT queries and requests in a matrix environment or Operational Line experience is preferred.
- Understanding of on one or more of the following disciplines is required: Open Systems Mainframe Storage Network Web/Application/Middleware services Service Management functions or Application Development
About Encora
Encora is the preferred digital engineering and modernization partner of some of the worlds leading enterprises and digital native companies. With over 9000 experts in 47 offices and innovation labs worldwide Encoras technology practices include Product Engineering & Development Cloud Services Quality Engineering DevSecOps Data & Analytics Digital Experience Cybersecurity and AI & LLM Engineering.
At Encora we hire professionals based solely on their skills and qualifications and do not discriminate based on age disability religion gender sexual orientation socioeconomic status or nationality.
Required Experience:
Unclear Seniority
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
As Encora Inc. expands its footprint in Latin America, its acquisition of Nearsoft provides our clients with a unique chance to Nearshore on a global scale.
