Service Manager
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role Summary
The Compute Service Manager (Governance & Operations Support) is responsible for supporting the Compute Tower through effective governance vendor coordination compliance oversight and operational controls. The role ensures that vulnerability management patching governance vendor procurement access rights and compute inventory processes are executed in line with organizational policies security standards and regulatory requirements.
Key Responsibilities
Vulnerability & Patching Management Governance
- Govern and coordinate vulnerability remediation and patching activities across compute environments.
- Track patch compliance remediation timelines risk exceptions and escalation status.
- Collaborate with security infrastructure and vendor teams to ensure vulnerabilities are prioritized and addressed.
- Produce governance reports dashboards and audit artefacts for management and regulatory reviews.
Vendor & Partner Procurement Management
- Manage and coordinate procurement of compute-related services from external partners and vendors.
- Support vendor onboarding contract renewals service scope validation and SLA governance.
- Act as the primary liaison between internal compute teams and service providers.
- Monitor service delivery performance and ensure alignment with agreed contractual obligations.
Access Rights & Inventory Governance
- Govern access rights to compute resources ensuring role-based access control and security compliance.
- Maintain accurate compute inventory records including physical and virtual assets.
- Support periodic access reviews inventory audits and reconciliation exercises.
- Ensure all access and asset changes follow established approval documentation and audit processes.
Governance & Compliance
- Ensure compute tower operations align with internal IT policies security standards and regulatory requirements.
- Support internal and external audits by providing documentation and evidence.
Identify process gaps and recommend improvements to strengthen governance and operational controls
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
As Encora Inc. expands its footprint in Latin America, its acquisition of Nearsoft provides our clients with a unique chance to Nearshore on a global scale.
