Customer Solutions Specialist II

Join UCTand be part ofthe fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone smartcarand device that uses artificial intelligence.âThis is a critical time for the semiconductor industry and for UCT - as technology evolves we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed a strong focus on quality with a passion for success join us today!â

UCTis looking for a talentedCustomer Solutions Specialist IIto join us inPhoenix AZ!

The Customer Solutions Specialist II serves as the primary liaison between UCT Services and key customer accounts ensuring seamless execution of the endâtoâend order process. This role coordinates crossâfunctional teams to meet delivery commitments drives issue resolution manages data accuracy and supports forecasting and RFQ activities. Through proactive communication and strong problemâsolving skills the Specialist enhances customer satisfaction and operational performance.

Essential Duties & Responsibilities

• Ownership of strategically important account at site level with limited supervision.
• Coordinate with site operations engineering and logistics teams daily to manage status of customer parts and report information across multiple UCT sites. Includes scheduling and leading customer conference calls/meetings weekly effective execution of customer requests to ensure on-time delivery.
• Proactively communicate with internal teams and customers for issues and escalations. Includes leading problem resolution and communicating/documenting details. Communications must be clear and proactive.
• Must effectively make decisions to support customer requirements while balancing them with needs/procedures of the company.
• Manage timely updating of data keep data (work order and DMRs) under 30-day late metric.
• Participate in RFQ processes including creating sales request forms setting up new customers processing address changes and following up with quote team on delivery of final quote.
• Works with operations to provide expedites when possible. Ensure orders are billed accurately for any expedites or change requests. Work with Finance team to resolve credit issues when needed.
• Complete order accuracy review (OAR) to ensure contract pricing and turnaround time is correct and communicate updates for changes requested.
• Manage customer external portals to download POs/change orders update committed ship dates advise ship notifications and other tasks as required by the customer.
• Work with Sales Account Managers to collect and analyze forecast data and/or metric scorecards received from customers.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Qualifications/Skills:

• Bachelors degree or equivalent experience preferred.
• Minimum 2 years customer service experience.
• Microsoft Office 365 intermediate skills preferred.
• Knowledge of customer service procedures and systems.
• Understanding of ISO and SOX regulations.

Preferred Qualifications/Skills

• Semiconductor industry experience a plus.

• Experience with order processing software Oracle NetSuite SAP.
• Experience with RMA procedures.

• Knowledge of logistics a plus.
• Ability to lead a cross functional team.
• Understanding of supply chain and master planning roles.
• Project management.
• Flexibility to work week-end shift.

Interpersonal Skills

• Ability to participate in a fast paced cross functional cross-business team environment.
• Takes initiative.
• Excellent written oral and presentation skills.

• Detail-oriented and organized.
• Comfortable working on multiple projects simultaneously.
• Positive attitude.
• Highly responsible and dependable.
• Effective time management skills and sense of urgency.
• Strong planning and scheduling capabilities.
• Problem-solving skills.

Ultra Clean Technology is proud to be an equal-opportunity employer. We are committed to equal employment opportunity regardless of race color national or ethnic origin age religion disability sexual orientation gender gender identity and expression marital status and any other characteristic protected under laws and regulations.

Required Experience:

IC