Onboarding Specialist Internship

Join the Revolution in Hospitality Tech!

Bookboost is transforming guest engagement for hotel groups with a best-in-class CRM platform built for modern hospitality. We help hotels create more meaningful guest relationships through personalised data-driven communication before during and after the stay.

Currently our team consists of 34 of highly ambitious team players who truly want to make an impact and difference. Were now looking for two Onboarding Specialist Interns to come join our team and support and drive successful onboarding for new customers ensuring they reach value quickly and start their journey with Bookboost confidently and successfully. This is a hands-on role at the heart of our customer experience and a great entry point into Customer Success Onboarding or Operations within a fast-growing SaaS company.

As an Onboarding Specialist you will own the early stages of the customer journey guiding new hotel customers from kick-off through setup training and go-live. You will work closely with customers to understand their goals help them get started with Bookboost and ensure a smooth and positive onboarding experience.

What Youll Be Doing

Support new customers through a smooth structured onboarding experience from kick-off to confident go-live.

Customer Onboarding & Training

• Guide customers through the onboarding journey from kick-off to confident go-live.

• Help customers with basic setup and configuration of the Bookboost platform

• Lead and support onboarding sessions including introduction calls product walkthroughs and training sessions..

Customer Experience & Relationship Building

• Build strong relationships with new customers and act as a trusted point of contact during onboarding.

• Understand each customers needs and translate them into clear onboarding goals and next steps.

• Deliver a consistently high-quality service-minded customer experience.

Hospitality & Integrations Exposure

• Support customers during early integration phases (e.g. PMS and messaging tools) coordinating internally when needed.

• Learn how hotel operations work and how Bookboost fits into a hotels tech ecosystem.

• Explain technical or complex concepts in a simple customer-friendly way.

Process Metrics & Improvement

• Track onboarding progress and contribute to monitoring key onboarding metrics such as onboarding duration and activation milestones.

• Identify common challenges customers face and suggest improvements to onboarding materials or processes.

• Help improve how we onboard customers by contributing ideas documentation and feedback.

Who You Are

Youre structured empathetic and curious with a strong interest in customer experience and technology.

You likely

• Have completed (or are close to completing) a degree in Business Hospitality Communications Administration or a related field or have equivalent experience.

• Enjoy helping people understand new tools or processes.

• Are organised and able to manage multiple tasks or customers at the same time.

• Are proactive solution-oriented and comfortable taking responsibility.

• Communicate clearly and confidently in English other languages are a plus

• Thrive in a fast-paced scale-up environment where things evolve quickly.

What Youll Learn & Grow Into

• This role is designed as a strong foundation for a career in SaaS and customer-facing roles. Youll gain:

• Hands-on experience with SaaS onboarding and customer activation.

• Exposure to hospitality technology integrations and CRM workflows.

• Experience working cross-functionally with Sales Product Support and Operations.

• A clear pathway towards roles such as Customer Success Manager Onboarding Manager or Operations Specialist.

• Make a real impact in a fast-growing hospitality tech company.
• Learn from experienced colleagues and receive hands-on mentorship.
• Develop skills that are highly transferable across SaaS and tech.

• Hybrid / remote-friendly setup.
• Flexible working hours we focus on outcomes not clock time.

• A collaborative supportive and international team.
• Open communication flat hierarchies and easy access to leadership.
• A culture where ideas are welcomed and initiative is encouraged.

• Financial Compensation
• Company laptop
• Team events: Annual retreats and more regular team meet-ups to stay connected.
• Modern Tech Stack: The latest tools to do your best work.
• Weekly Wednesday Team lunch.

Bookboost is a Swedish hotel technology scale-up redefining how hotels connect with 2021 we have launched a powerful user-friendly multi-channel CRM platform and and expanded with a Customer Data Platform in 2023. Since then our platform has become a cornerstone for modern hospitality operations.

Operating in 32 countries with 22 million active users and holding a 4.9/5 rating on Hotel Tech Report weve established ourselves as a trusted partner in the hospitality industry. Our goal is not just to keep pace but to set the pace by leading the market in hospitality engagement technology.

Oh and one last thing
If youre reading this thinking I dont tick every single box dont worry. We care more about passion ambition and growth mindset than a perfect resume. If youre excited about this role and ready to make an impact apply anyway. Lets reshape hospitality together.