Senior Customer Communications Manager

Come for the meaningful work. Stay for the people!

Payments sit at the centre of the economy. Every tap transfer and transaction relies on infrastructure that people trust often without thinking twice about it.

AP builds and operates this infrastructure. The customers we serve include banks financial institutions and FinTechs retailers businesses not-for-profit and government agencies and ultimately millions of consumers who rely on secure efficient payments.

Were looking for a Senior Customer Communications Manager who loves clarity connection and collaboration just as much as strategy and storytelling.

This is a role for someone who can lead B2B customer communications with confidence and warmth helping our customers feel informed aligned and genuinely excited about where AP is heading.

Youll play a key role in shaping how we communicate to our customers while being part of a team that truly supports one another.

What This Role Is Really About:

Youll lead the development and delivery of clear consistent and strategic customer communications that connect AP and its customers. Your work will help inspire customer organisations ensuring they are confident in APs direction and leadership.

You wont be doing this alone. Youll work closely with kind and thoughtful colleagues across AP in a team that values curiosity and collaboration just as much as high standards.

What Youll Be Doing Day to Day:

• Develop and implement a comprehensive customer communication strategy to help support key aspects as measured by the AP customer engagement scores. This will involve close collaboration with the Member Engagement Coordinator to ensure the right message is delivered to the right audience at the right time.
• Translate complex technical and regulatory topics into clear and actionable communications.
• Build strong relationships across AP to gather updates and ensure customer communications reflect the customer perspective.
• Own the end-to-end delivery of the bi-monthly member newsletter from writing and approvals through to CRM set-up and distribution.
• Oversee and edit member advice and key customer communications.
• Deliver a regular cadence of member notices communications and LinkedIn content.
• Support the Head of Communications with customer communications during issues or crises.
• Help build a customer-centric culture by sharing customers stories through internal communications.
• Collaborate with the broader comms team on AP News & Updates blogs and podcasts.

This role could be a great fit if you are:

• An experienced PR Manager or Internal Comms Manager looking for your next genuinely interesting gig - where your experience is valued and your judgement is trusted.
• A seasoned communications leader keen to keep learning stretching yourself and building new skills in a complex evolving environment.
• An experienced Communications Manager who wants to work in a truly wonderful team full of smart kind supportive humans who back each other and celebrate wins together.
• Youre comfortable leading happy collaborating and you know that the best communications come from empathy curiosity and care.

What happens next:

At AP we believe in the power of passion pride and purpose. Our team is driven by a shared mission to make a difference in the world of payments and were proud to work together towards this common goal.

If youre ready to be a game changer please submit your application. The Talent Acquisition team will endeavour to review your application and notify you of the outcome within the next two weeks.

We want to remove all barriers to inclusion so if you need advice or support with your application were here to help. Please reach out to We also encourage you to let us know your pronouns at any point during the recruitment process.

AP are not partnering with Recruitment agencies for this role

Required Experience:

Manager