Director, Innovation & Human Centered Experience

East Hanover, NJ - USA

Yearly Salary: $ 160300 - 297700

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Band

Level 6

Job Description Summary

You will step into a pivotal role where you shape how employees experience People & Organization (P&O) by bringing human centered design thinking service design and innovation into everyday ways of working. This is a highly influential opportunity to uncover what truly matters to employees help leaders see challenges through a fresh lens and design solutions that make work simpler more connected and more meaningful. Youll guide teams through discovery cocreation and iteration building confidence and capability as you partner with Global Process Owners (GPOs) and stakeholders to deliver human-centered experiences that are intuitive integrated and grounded in real this role your curiosity empathy and strategic design mindset directly contribute to transforming how P&O delivers value across Novartis.

Job Description

Key responsibilities:

Assess and frame complex business people and process challenges to determine the right innovation and design approach.
Identify insights blind spots and experience opportunities across processes interactions and supporting systems.
Conduct research using Human Centered Design and service design methods to understand user needs pain points and moments that matter.
Translate complex or ambiguous challenges into clear problem statements and opportunity areas.
Partner with Global Process Owners (GPOs) to redesign processes informed by human centered insights and employee priorities.
Coach teams to apply human centered design methods including journey mapping synthesis prototyping and testing.
Identify integration opportunities that streamline experiences and reduce friction across endtoend journeys.
Ensure process changes connect to real employee needs and moments that matter avoiding siloed or purely operational improvements.
Create or cocreate journey maps prototypes and experience concepts when deeper design expertise is required to accelerate progress.
Contribute to internal playbooks methods tools and frameworks that help teams apply humancentered practices.
Coach GPOs P&O teams and crossfunctional partners to apply humancentered and designled approaches in their work.
Facilitate alignment sessions and cocreation activities to build shared understanding and stronger solutions.
Lead or support innovation and experience design efforts from early discovery through pilot execution.
Translate insights and ideas into tangible concepts prototypes and validated recommendations.

Essential Requirements:

Extensive experience in innovation HCD service design digital experience customer/employee experience or transformation.
Degree in innovation design digital experience business behavioral science or related fields or equivalent experience.
Proven ability to translate insights into journeys concepts prototypes and actionable recommendations.
Experience enabling coaching or influencing others in design or innovation practices.
Demonstrated ability to simplify complexity and uncover underlying problems and opportunities.
Excellent facilitation communication and storytelling capabilities.
Ability to influence without authority and build trusted partnerships across diverse stakeholders.
Experience working in global complex or matrixed environments or within consulting settings.
Experience integrating multiple processes or journeys to create streamlined connected endtoend experiences.
Ability to apply systems thinking to align processes policies tools and behaviors into cohesive solutions.

The salary for this position is expected to range between $160300 and $297700 per year.

The final salary offered is determined based on factors like but not limited to relevant skills and experience and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and depending on the level of the role eligibility to be considered for annual equity -based eligible employees will receive a comprehensive benefits package that includes health life and disability benefits a 401(k) with company contribution and match and a variety of other benefits.

In addition employees are eligible for a generous time off package including vacation personal days holidays and other leaves.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status. We strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an e-mail to call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Range

$160300.00 - $297700.00

Skills Desired

Agility AI Solutions Business Partnering Change Management Coaching Communication Skills Consulting Data Analytics and AI Integration Digital Literacy Facilitation Governance frameworks Influencing Without Authority Organizational Development (OD) Organization Design Relationship Building Resilience Stakeholders Management Strategic Workforce Planning Talent Management

Required Experience:

Director

BandLevel 6Job Description SummaryYou will step into a pivotal role where you shape how employees experience People & Organization (P&O) by bringing human centered design thinking service design and innovation into everyday ways of working. This is a highly influential opportunity to uncover what tr...