Community Experience Manager
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Job Location:
Somerville, NJ - USA
Hourly Salary:
$ 19 - 28
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
ABOUT US:The Schwartz Center for Compassionate Healthcares mission is to partner with healthcare organizations to advance compassion for patients care teams and their healing relationships. We are a Boston-based nonprofit with national and international reach with nearly 800 healthcare organizations in the US Canada UK Ireland Australia and New Zealand conducting Schwartz Rounds. Together we are helping hundreds of thousands of healthcare professionals provide compassionate care to millions of patients and families. The Schwartz Centers strategic priorities for the coming decade include expansion of Schwartz Rounds within existing partners as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers retail health and virtual/home-based care. We are also looking to strengthen our community of compassionate care champions who are the clinical leaders running our programs across the globe and to further develop our Model for Compassionate Care and associated tools and resources. We are looking to build new relationships collaborations and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver wellbeing and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy -- with funds coming from individual corporate and foundation donors -- and 50% by earned revenue from our programs. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.
ABOUT YOU:
You love project management and communications. You have experience planning and moving projects forward rather than just reacting. Youre resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team. Youre a quick study and can roll with change. You want to be part of a nonprofit organization that is creating a better healthcare world.
Qualifications
ABOUT THE WORK:
The Community Experience Manager is responsible for managing program and partner engagement activities and communications. This position works closely with the Operations Programs and Communications Teams and reports to the Senior Director of Operations.
Programs and Research
- Producer and project manager of Compassion in Action webinars including coordinating communications and technical support
- Project manager for partner appreciation activities/anniversaries events and communications
- Project manager for recognition programs including the Schwartz Compassionate Caregivers of the Year Award
- Oversees elements of partner convenings
- Provides support for research groups and the distribution and tracking of the research toolkits
- Supports and manages program-related projects as needed
Partnership Support
- Support ongoing activities with like-minded Schwartz Center partner organizations who share a commitment to our work
Communications
- Responsible for the first draft of all executive summaries of webinars and thought leadership events
- Liaison with creative agency for all partner materials
- Manages the Program Resources website including new content and updates
- Produces the monthly community newsletters
- Coordinates and drafts written communication to partners
- Social media support for recognition programs webinars and additional programs as needed.
Team Support
- Supervises interns and volunteers who assist with program team related projects
- Provides event support as needed
- Assists with special projects as assigned
- Serves as backup for operations team members as needed
Additional Job Details (if applicable)
WERE A GOOD FIT IF YOU HAVE:
- BA/BS and a minimum of 5-7 years relevant experience.
- Experience in a health-related field preferred.
- A customer-service approach to serving partners and colleagues.
- Experience managing projects through their lifecycle
- Good communication skills.
- Strong organizational skills detail-oriented and efficient.
- Salesforce or other database experience preferred.
- Comfortable with technology
- Strong commitment to quality work customer service and high productivity.
- Excellent computer skills including extensive knowledge of MS Word Outlook Excel PowerPoint.
- Ability to think critically and creatively.
- Flexibility to handle multiple tasks at once.
- Skills to manage up and across.
- Comfortable working within the guidelines of a larger institution.
- High degree of initiative and independent judgment.
- Sensitivity good judgment relationship-building skills and overall standards of excellence in communicating with partners and prospects in person by phone and through written correspondence.
- Ability to work under pressure.
- Desire to be a part of an organization that is creating a better healthcare world.
For a deeper look at our vision and team read more here.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.81 - $28.30/HourlyGrade
3EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Manager
Key Skills
- English
- User Interface
- Communication
- Content Writing
- Online
- Internet
- Youtube
- Management skills
- Digital speech
- Speaking skills
- Analytics
- Writing Skills
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
