Vice President, Customer Relationship ExecutiveNatSec Subject Matter Expert
Share
Job Location:
Reston, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
At MetaPhase we believe Quirky is Cool and being authentic is the only way to be! We take the work we do very seriously and do a lot of important mission-focused work for our clients. We are individuals with different passions and strengths who take as much joy in the work we do as from those we work with. Today we have a team that is invested in creating new solutions that lean forward challenge the status quo but also reflect our intimate knowledge of our customers business. Over the years we have fostered a culture in which we are united by shared valuespassion solidarity generosity curiosity and boldnessand these come alive in the work we do and how we do it.
Together we know our people are our differencefor our clients and our colleagues.
Are you ready to:
Work alongside a dedicated and diverse set of people to offer honest advice and practical guidance to our clients
- Learn and grow by taking advantage of every opportunity available to you
- Be the difference and make it happen
The Client Relationship Executive (CRE)at MetaPhase serves as a strategic client-facing leaderwho deeply understands the mission structure and challenges of the agency they support. This role blends relationship building mission insight and strategic partnership without carrying the formal revenue or financial ownership of a Client Account Executive. Instead this individual ensures client satisfaction loyalty and long-term engagement helping MetaPhase expand its value and impact within the agency.
Reporting Structure and Role Alignment:
The Executive shall report to theChief Growth Officer(or until such position is filleddirectly to the Chief Executive Officer). The Executive will work inclose collaborationwith Market Leaders and Delivery Directors/Senior Managers butwill not report to Market Leaders nor will Market Leaders report to the Executive. The intent of this role is todrive alignment with the Companys corporateobjectives including revenue growth profitability market share expansion and increased market presence whileoperatingin close coordination withMetaPhaseslong-term strategic priorities.
What You Will Be Doing:
Client Engagement
Engage regularly with agency stakeholders to understand their mission needs pain points and feedback.
Serve as a familiar trusted face whorepresentsMetaPhase across all touchpoints
Foster authentic relationships grounded in transparency consistency and service
Client Retention
Proactively ensure high client satisfaction by addressing risks or challenges early
Help sustain long-standing programs and maintain a positive perception of MetaPhases work. Identify key inflection points (e.g. leadership changes funding shifts) to guide internal readiness
Problem Resolution
Act as a conduit between clients and internal teams to escalate and resolve delivery personnel or performance issues quickly; work closely with the Market Leaders to resolve the problem
Work closely with Delivery Leads and PMs to troubleshoot client concerns
Communication Management
Keep clients informed of updates changes or new capabilities that maybenefittheir mission
Coordinate briefings leadership check-ins and informal touchpoints
Account Growth Support
Works closely with Market Leader and Delivery Teams toidentifynew opportunities gaps or adjacent needs based on firsthand client conversations
Feed insights to Market Leader and Capture Teams (CRE ML and Capability) to shape pipeline white papers or solutioning
Help position MetaPhase as a trusted problem-solver not just a vendor
Feedback Loop
Gather ongoing insights from client interactions to inform capability development and delivery improvements
Share real-time intel with internal teams to stay responsive to mission shifts
Relationship Mapping
Develop andmaintaina map of agency stakeholders influencers and decision-makers
Build relationships at multiple levels from frontline users to SES and CXO leadership
Client Advocacy
Champion the clients mission and perspective internally at MetaPhase
Help ensure that delivery capture and executive decisionsremainmission-aligned
Reporting and Metrics
Track satisfaction engagement frequency and risk indicators
Report insights to the CGO and Growth Team to inform strategic decisions
Strategic Input
Provide recommendations based on field experience mission context and market trends
Collaborate with Market Leaders to shape go-to-market posture proposals and partner alignments
Work Setup:
Reston VA (hybrid)
Clearance & Education:
Must have an active Top Secret clearance.
Compensation:
Compensation decisions are dependent on the facts and circumstances of each case.
Benefits & Perks:
At MetaPhase we care about your well-being and success. Our benefits include generous PTO federal holidays parental leave and comprehensive health coverage (medical dental vision life and disability). We also offer a 401(k) with company match FSA/HSA options commuter benefits and much more.
About MetaPhase
MetaPhase is different with a purpose - demonstrating a new approach to the industry that puts employees and culture first! We continue to be recognized by industry as one of the fastest growing and most impactful consultancies in the nation and are aggressively hiring to grow our team:
Best Places to Work
- Washington Post Top Workplaces
- Washingtons Business Journals Best Places to Work
- Virginia Businesses Best Place to Work
- Northern Virginia Technology Council Top 100 Technology Firms 2020
MetaPhase is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability or veteran status or any other factors protected by federal state or local law.
#dice
#LI-Hybrid
#dice
#LI-Hybrid
Required Experience:
Exec
Key Skills
- Databases
- System Design
- Cybersecurity
- System Architecture
- Intelligence Experience
- Military Experience
- Requirements Gathering
- Joint Operations
- Curriculum Development
- DoD Experience
- FISMA
- Ant
