Technical Support Expert

Stockholm - Sweden

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

This is Worldline

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

The Technical Support Team is one of the key functions within our organization. As a Technical Support Expert youll be one of the main and most important contact points for our merchants in need of support. You love to help people communicate analyze and troubleshoot the payment product we offer.

Youll be supporting the clients in their questions regarding PaymentIQ service which is a fast dynamic complex and powerful platform with a vast number of integrations towards systems payment methods and special setups. The complex and customizable nature of the system makes it technically demanding yet rewarding to be supporting.

Day-to-Day Responsibilities

Monitor ticket queues to resolve issues receive and reply to support requests through Helpdesk application and telephone.
Provide timely response meeting defined service level agreements and internal support KPI and ensuring resolution to all reported issues

Who Are We Looking For

People who can drive positive change step up and show whats next people with passion can-do attitude and a hunger to learn and practice this means:

You are customer focused and service minded with a great interest and understanding in technology
Solution-driven with a strong analytical ability
Love to communicate
Takes ownership and responsibility for tasks you are assigned
Truly flexible; able to shift tasks and priorities in a big way at the drop of a hat
Strong customer service skills
Previous experience as a Technical Support Agent both onsite and/or remote
Fluent in English both written and spoken
Interest in or knowledge in programming (Java SQL HTML CSS JavaScript Eclipse or Git) is an advantage
Previous experience of the payment industry is an advantage

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

Health contribution
Health check Every 2:nd year
Private Health Care Insurance (EuroAccident)
Parental pay and 12 months pension during parental leave
Opportunity to hybrid working according to company standard
Benefit portal with many great offers plus more.

Shape the evolution

We are pushing towards the next frontiers of payments technology and we look for big thinkers to join our journey. People with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. And with our empowering culture strong technology and extensive training opportunities we help you accelerate your career. Wherever you decide to go. Join our global team of over 18000 innovators across 40 countries and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics.

#LI-VA1

This is WorldlineWorldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly simply and securely. We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. Our technology powers the growth of millions of busin...