Lead Networking Engineer SME

As a member of Network Rapid Response SME (Subject Matter Expert) Merchant Services Team your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you youll work with customers and be accountable for production incidents problems change management internal and external communications lifecycle management and product evolution. You will create innovative solutions which will be part of large-scale infrastructure solutions that support our diverse and critical businesses.

Our Global Technology Infrastructure group is a team rewarded with innovators who love technology as much as you do. Together youll use a disciplined innovative and a business focused approach to develop a wide variety of high-quality products and solutions. Youll work in a stable resilient and secure operating environment where youand the products you deliverwill thrive.

As a member of our Infrastructure Support team your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you youll work with customers and be accountable for production incidents problems change management internal and external communications lifecycle management and product evolution. Youll help develop functional goals and priorities that align with our overall strategy. Youll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network. Your expertise in various network technologies and standards will be counted on to troubleshoot identify and solve complex and mission critical problems internally and externally. The ideal candidate must have knowledge of or be willing to learn scripting languages (e.g. Python) required for the development of automations that will contribute to the improvement of our network support structure.

This role requires a wide variety of strengths and capabilities including:

Description

• Primary point of contact to support incident problem change management risk vendor and client relationship internal and external communications service delivery lifecycle management and service evolution.
• Support administrative functions required to deliver infrastructure inclusive of planning tracking ordering reporting and consumption
• Execute the day to day duties of their function and to define and drive MIS requirements to support and improve the business processes they support
• Act as primary customer interface for day to day issues and queries.
• Leadership skills emerging in management Example : Team Leader.
• Accountable for incident problem change management risk vendor and client relationship internal and external communications service delivery lifecycle management and service evolution
• Responsible for coaching and mentoring less experienced team members as well as overall team management responsibilities
• Responsible for development of organizational functional goals priorities and service objectives aligning with the overall GTI strategy

Primary Responsibilities

• Potential to participate in Team Talent evaluation.
• Plan track and manage the proper use of technology infrastructure to optimize delivery and cost.
• Assists management in performing performance appraisals.
• Ability to create original documentation as well as update existing
• Acts independently and leverages critical thinking
• Point of escalation for 40x 50x and 60x level team members.
• Advocates for customer base when faced with Infrastructure or Business Critical issues.
• Ability to articulate and share clear concise complex technical findings to management in understandable terms.
• Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals.
• This position will involve day to day incident and problem management of major impacting data issues globally proactive infrastructure management. The candidate will be the Subject Matter Expert in any 2-3 Technologies attending bridge calls address tickets and work hand in hand with the GNS Tier 4/PE organizations on items such as bug fixes design changes and code upgrades.

Skills

• BE/BS degree or equivalent with 10+ Years of relevant experiences.
• Experience in Network Operation production and infrastructure support. Understand Network infrastructure components and how they are tracked and managed in various systems.
• Proficiency in more than one specific infrastructure technology.
• Knowledge of risk and controls landscape ensuring company-wide standards are met.
• Executes within a customer-centric environment.
• Experience working in a banking exchange or technology type environment within a global organization.
• Proven experience managing various large-scale enterprise network topologies including Routing & Switching (LAN WAN - Cisco ASR/GSR/Nexus) Datacenter Technologies (Nexus ASR VXLAN Cisco ACI Arista Fabric) Wireless (Cisco Prime) Network Security & Services (Firewall Fortinet/Check Point) F5 Load Balancers (LTM GTM ASM) Proxy (Blue Coat) Optical Transport (Cisco/Ciena) Etc. Certifications in these areas preferred.
• Expert in Multicast low latency networks and market data related technologies.
• Strong experience in Protocol Analyzers (Cpacket BigSwtich Wireshark Riverbed).
• Strong experience in capacity/monitoring management tools (Splunk SevOne ThousandEyes).
• Ability to use (or learn) scripting languages such as Python Ansible etc.
• Understanding of version and revision control practices and procedures.
• Experience working in a Linux environment
• Strong communication skills - written and verbal.
• Strong work ethic in a mission-critical 24x7 diverse environment with multiple vendor/customer relationships.
• Must be flexible hands on and able to work in a fast paced high pressure client-focused and collaborative environment.

Business Knowledge

• In depth knowledge of the Network Infrastructure supported.
• Understands firm systems used to track and manage infrastructure.
• Develops the mindset for risk and control compliance to departmental and companywide standards.
• Executes within a client centric environment for teams and contributors.
• Working knowledge of the business(es) supported.
• Manages risk and control compliance to departmental and companywide standards.
• Employs Data Analytics strategies across the Enterprise.
• Participate in Team Talent evaluation; assist management in performing performance appraisals.