Residential Specialist

Peter Claver Community a program of Catholic Charities CYO is a licensed medical care residence
for thirty-two (32) chronically homeless individuals ages 18 and over living with disabling
HIV/AIDS. The Residential Assistant for Peter Claver Community monitors the comings and goings
of residents staff and visitors. Ensure the safety of residents by limiting access to the building and
enforcing house rules.

Salary: $25.00 per hour

Location: Onsite 5 days a week

Respond to and follow through on all requests by residents.
Monitor the comings and goings of residents staff and visitors.
Ensure the safety of residents by limiting access to the building and enforcing house rules.
Complete incident reports as needed.
Read Communication Log and check personal box daily.
Log significant events on each shift in the Communication Log.
Answer the phone and direct calls to the appropriate person.
Arrange shift coverage for sick calls as needed.
Perform clerical duties as assigned.
Respond to emergencies as outlined in Disaster Plan and Policy and Procedure Manual.
Attend and participate in staff meetings.
Other duties as assigned.
Nothing in this job description restricts managements right to assign or reassign duties and
responsibilities to this job at any time.
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge skill and/or ability required. Reasonable
accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
High School Diploma.
JOB TITLE: Residential Specialist
PROGRAM /
DEPT: Peter Claver Community FLSA STATUS: Non-Exempt
REPORTS
TO: Program Director
SUPERVISOR OR
MANAGER: No
NON-UNION
or UNION: Union
UNION
TITLE: Residential Specialist
CREATED
DATE: 04/15/2022
UNION
CLASSIFICATION: SS2
REVISED
DATE: 07/21/2025
REVIEWED
DATE: 01/06/2026
PROGRAM & POSITION SUMMARY
ESSENTIAL DUTIES & RESPONSIBILITIES
QUALIFICATIONS
Job Description Continued
Page 2 of 3
Knowledge Skills & Abilities:
Basic knowledge of HIV/AIDS.
Knowledge of issues concerning chemical dependency alcoholism mental illness and
homelessness.
Ability to work with staff and clients around behavioral and psychiatric issues. Client
behaviors may include shouting use of profanity inappropriate behavioral choices.
Ability to interact with residents listens actively resolve conflicts and make referrals to
appropriate professional staff.
Understanding and demonstration of professional telephone etiquette and receptionist skills.
Capacity to work under pressure.
Understanding and following written and oral communication.
Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services
and work effectively in cross-cultural situations.
Prerequisites Required Prior to the First Day of Employment:
Fingerprints: Required
TB Screening -
Negative Tuberculosis Test: Required
First Aid
Certificate: Required
Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI)
reporting and case record reviews.
Is responsible for accurate and timely submission of case records.
Serves on a quarterly case record review committee for Performance and Quality Improvement (PQI)
reporting.
Serves on department or program Performance and Quality Improvement PQI Committee responsible
for monitoring goals and reporting.
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to enable
individuals with disabilities to perform the essential functions.
Frequent bending standing stooping kneeling reaching twisting and walking.
Intermittent lifting pushing and pulling.
Frequent repetitive motions: Making substantial movements (motions) of the wrists hands and/or
fingers.
Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force
frequently and/or up to 10 pounds of force constantly to move objects.
The worker is required to have visual acuity to determine the accuracy neatness and thoroughness of
the work assigned.
Driving is not required for this position.
If driving a car is required for the position incumbent must have a valid California drivers license and be able
to provide proof of DMV record and personal insurance (if required.)
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
COUNCIL ON ACCREDITATION (COA) ROLES
PHYSICAL REQUIREMENTS
WORK ENVIRONMENT
Job Description Continued
Page 3 of 3
Contact with clients who may have behavioral and psychiatric problems. Behaviors
may include shouting use of profanity inappropriate behavioral choices.
Noise level in work environment is usually moderate and consistent with a normal
office setting.
Work environment is in a building which is home to residents/clients. There may be
exposure to personal possessions/artwork which may be offensive when entering a
clients private space.
Occasionally exposed to perfume or scents in personal care products used by clients
DISCLAIMER: The above statements are intended to describe the general nature and level of work being
performed by people assigned to this classification. They are not to be construed as an exhaustive list of all
responsibilities duties and skills required of personnel so classified. All personnel may be required to perform
duties outside of their normal responsibilities from time to time as needed.
CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal
employment without regard to race color creed religion national origin ancestry age sex sexual orientation
gender identity legal domicile status veteran status disability or AIDS/HIV status or any other characteristic
protected under federal or state law.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with
arrest and conviction records

Required Experience:

IC