ServiceNow Business Analyst, Associate

Edinburgh - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

About this role

We are looking for a curious collaborative ServiceNow Business Analyst to join our growing ServiceNow CoEI team. Our work exists where people process and technology converge supporting teams across the enterprise to deliver effective scalable ServiceNow solutions.

In this role we work closely with business collaborators and technical teams to understand challenges build requirements and convert business needs into clear actionable ServiceNow outcomes. You will play an important part in supporting continuous improvement initiatives while ensuring alignment with our ServiceNow platform strategy standards and ways of working.

Key Responsibilities

Partner with business groups and implementation teams to capture clarify and document requirements for ServiceNow improvements integrations and new capabilities
Transform business needs to functional requirements user stories and acceptance criteria
Ensure solutions align with ITSM processes CSDM CMDB standards and ServiceNow guidelines
Build positive relationships with business users product managers developers and delivery teams
Communicate clear timely updates on progress risks and dependencies to technical and nontechnical audiences
Identify and recommend improvements to workflows intake processes and reporting
Support alignment between daytoday BAU delivery and strategic platform objectives
Assist with test definition UAT coordination and validation to ensure solutions meet agreed requirements

Required experience

4 years experience in Business Analysis or Enterprise Service Management
Handson experience working with the ServiceNow platform and modules
A proven understanding of ITSM processes (Incident Problem Change Request/Catalogue Knowledge Management)
Confidence handling changing priorities in a dynamic environment
Strong written and verbal communication skills

Preferred experience (but not required)

ServiceNow Certified System Administrator (CSA) or Implementation Specialist
Familiarity with ITIL CSDM and CMDB guidelines
Experience supporting both BAU and strategic ServiceNow initiatives

Why join us

You will join a highimpact team delivering enterprisescale ServiceNow capabilities working at the intersection of technology people and process. The role offers the opportunity to contribute to the ongoing evolution of the ServiceNow platform and delivery practices while collaborating with global teams and senior partners in a supportive and inclusive environment.

Our benefits

To help you stay energized engaged and inspired we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.

Our hybrid work model

BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock we are all connected by one mission: to help more and more people experience financial well-being. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.

For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn: is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age disability race religion sex sexual orientation and other protected characteristics at law.

Required Experience:

About this roleWe are looking for a curious collaborative ServiceNow Business Analyst to join our growing ServiceNow CoEI team. Our work exists where people process and technology converge supporting teams across the enterprise to deliver effective scalable ServiceNow solutions.In this role we work ...