Director, Americas Field Service

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Beckman Coulter Life Sciences one ofDanahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

At Beckman Coulter Life Sciences we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists with many of our 3300 global colleagues coming from the laboratory.

Its all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And were just beginning. Working together lets put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The Director Americas Field Service will drive strategy transformation and operational excellence across a team of more than 200 professionals spanning customer service field engineers service and a key member of the Global Service leadership team this leader will play a pivotal role in delivering market-leading growth sustainable competitive advantage and world-class customer experiences for the Americas region.

The Beckman Coulter Life Sciences service organization is undergoing a transformationevolving into a digitally enabled value-creating engine embedded throughout the customer journey. The Director will accelerate this transformation deploying cutting-edge tools disciplined operational practices and the Danaher Business System (DBS) to deliver measurable improvements in customer satisfaction retention productivity and profitability. This is a highly visible enterprise role for an accomplished executive with a proven record of leading field service particularly within service-intensive capital equipment businesses. The role requires a leader who can balance strategic foresight with hands-on execution creating both near-term impact and long-term value. While this role offers remote flexibility business needs will take precedence. Candidates residing near a Danaher location are expected to spend regular time onsite to foster relationships and ensure effective collaboration.

In this role you will have the opportunity to:

Leadership

• Serve as a member of the Beckman Coulter Life Sciences Global Service leadership team contributing to overall Global Service strategy and executing for the Americas region.

• Act as a global thought partner to peers in Americas regional functions including Sales Marketing R&D and Operations to ensure service is integrated into product development commercialization and long-term customer value creation.

• Represent the service organization externally with customers partners and industry leaders.

Team Leadership & Talent Development

• Lead and inspire a high-performing global team of >200 associates cultivating a culture of engagement accountability and continuous improvement.

• Attract develop and retain exceptional talent at all levels building leadership succession and capability pipelines.

• Foster inclusion and collaboration across the region.

Strategy & Growth

• Execute the Americas service strategy ensuring alignment with growth objectives that expand revenue streams accelerates adoption and strengthens customer loyalty.

• Partner with product and commercial leaders to integrate service innovation into new product launches and lifecycle management.

• Lead District Services managers in deploying service growth strategies tailored to local markets.

Operational Excellence & Transformation

• Drive operational performance through lean methodologies continuous improvement and rigorous deployment of DBS.

• Establish and monitor KPIs that measure customer satisfaction (NES NPS) productivity financial performance and operational effectiveness.

• Ensure consistency of execution in regional service processes that align to global standards for quality and compliance.

• Champion change management across a complex matrixed global organization.

The essential requirements of the job include:

• Bachelors degree required; advanced degree strongly preferred.

• 10 years of senior service leadership experience in capital equipment or other technical service industries with demonstrated P&L accountability.

• Proven track record leading large teams in matrixed environments.

• Experience driving operational discipline at scale.

• Expertise in lean continuous improvement and field execution excellence.

• Recognized as a leader who develops talent builds succession and holds teams to high performance standards.

It would be a plus if you also possess previous experience in:

• Strategic Agility & Execution: Ability to translate Global Service strategy into measurable operational outcomes.

• Transformation Leadership: Skilled at driving change building alignment and creating momentum across the function.

• Customer-Centric Commercial Mindset: Understands how service drives growth differentiation and customer lifetime value.

Travel Motor Vehicle Record & Physical/Environment Requirements:

• 30-50% travel domestically and internationally per business needs

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Beckman Coulter Life Sciences a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Beckman Coulter Life Sciences we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Life Sciences can provide.

The annual salary range for this role is $200000 - $260000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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