Client Account Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Calling all innovators find your future at Fiserv.
Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.
Job Title
Client Account ManagerJob Title: Client Account Manager
What does a successful Client Account Manager do A successful Client Account Manager at AIBMS is a partner in possibility who helps merchants move at the speed of life by delivering seamless onboarding operational excellence and responsive ongoing support. You will collaborate across teams to enable reliable funding clear reporting and compliant merchant operations that drive client trust and business outcomes.
What you will do:
- Onboard merchants and manage end-to-end account setup including bank account changes TID requests MID linking/chaining and portfolio amendments.
- Implement pricing and contract templates; configure entitlements (gratuity pre-auth) on AIBMS terminals and adjust Clover batch times for Channel and Corporate
- Manage funding operations by modifying funding timelines narratives schedules settlement currencies and enabling accelerated funding processes.
- Process closure requests engage merchants on individual transaction questions and complete booking adjustments related to rejected credits and debits.
- Support merchant services including gambling merchant setup for Corporate CAS MCC changes ceiling limit administration brand additions and invoicing assistance.
- Maintain and update company information (addresses trading/clearing names contacts) and oversee SOP management.
- Configure Insight portal access and set up Next Generation Reporting for corporate merchants; support reconciliation and authorization queries.
What you will need to have:
- Proven experience managing corporate merchant accounts within the FinTech or payments industry.
- Demonstrated ability to manage bank account changes funding schedules and settlement currency configurations.
- Practical experience configuring terminal entitlements and adjusting batch/settlement parameters (AIBMS and Clover).
- Strong client communication and stakeholder management skills for escalations closures and service delivery.
- Solid understanding of merchant onboarding TID/MID management and reconciliation/authorization workflows.
What would be great to have:
- Familiarity with AIBMS terminals and Clover systems.
- Knowledge of gambling merchant onboarding and compliance requirements for Corporate CAS.
- Experience with SOP creation/management and Insight portal administration.
- Background in booking adjustments rejected credit/debit workflows and ceiling limit controls.
- Experience with Next Generation Reporting and advanced merchant reporting tools.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).
Our commitment to Diversity and Inclusion:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
