Director of Rooms

San Rafael, CA - USA

Yearly Salary: $ 100000 - 110000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

Additional Information: This hotel is owned and operated by an independent franchisee Equinox Hospitality. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

JOB SUMMARY

Marin Hilltop Hotel is undergoing a bold transformation into a Tribute Portfolio Hotel Marriotts collection of upper-upscale design-forward boutique hotels. With renovations underway and a grand relaunch planned for January 2026 we are redefining the guest experience to reflect the vibrant and sophisticated spirit of Marin County.

Functions as the strategic business leader of the propertys Rooms Operations. Areas of responsibility include Front Office Housekeeping and Engineering. Works with department heads to develop and implement departmental strategies and ensures execution of brand service strategy and brand initiatives.

Director of Rooms ensures Rooms Operations meet brand standards exceed guest expectations support associate engagement and maximize financial performance. This role contributes to property-wide strategies that deliver products and services aligned with Tribute Portfolio and Marriott International standards while providing a strong return on investment for ownership.

This position reports directly to the General Manager.

CORE WORK ACTIVITIES

Managing Rooms Operations

Oversees day-to-day operations of Front Office Housekeeping and Engineering departments.

Ensures compliance with Marriott and Tribute Portfolio brand standards.

Maintains effective quality assurance room inspection and service recovery processes.

Partners with Engineering to ensure preventative maintenance and timely resolution of guestroom and facility issues.

Oversees inventory management supplies and linen programs.

Supports renovation- and CAPEX-related operational initiatives as applicable.

Managing Guest Experience

Reviews guest satisfaction results (GSS online reviews) and leads corrective action plans.

Responds to and resolves guest concerns and escalations.

Maintains a visible presence in public areas during peak operating periods.

Oversees VIP group and special guest arrivals to ensure seamless service delivery.

Managing Financial Performance

Participates in budgeting forecasting and strategic planning for Rooms departments.

Monitors Rooms performance against budget including labor productivity and controllable expenses.

Reviews financial statements and wage reports; coaches leaders on variance management.

Ensures timely and accurate financial reporting.

Leading People & Teams

Recruits trains coaches and develops Rooms leadership and hourly associates.

Sets performance expectations and conducts regular performance reviews.

Fosters a positive inclusive and accountable work environment.

Ensures consistent application of company policies payroll procedures and labor standards.

Serves as Manager on Duty (MOD) as required.

Safety & Compliance

Ensures health safety and security standards are consistently upheld.

Maintains awareness of emergency crisis management and business continuity plans.

Ensures compliance with all Marriott company and regulatory requirements.

Education & Experience

2-year degree from an accredited university in Hospitality Management Business Administration or related field; 4 years of progressive experience in Front Office Housekeeping or Rooms Operations leadership

4-year bachelors degree in Hospitality Management Business Administration or related field; 2 years of progressive experience in Rooms Operations leadership

Preferred Qualifications

Prior experience as Director of Rooms or equivalent senior Rooms leadership role.

Strong knowledge of hotel operations labor management and financial controls.

Experience with Marriott systems including Lightspeed MARSHA and GXP preferred.

Strong leadership communication and problem-solving skills.

Ability to work flexible schedules including weekends and holidays.

Bonus Eligible. Benefits: Medical dental vision paid time off and Marriott travel discounts.

The salary range for this position is $100000 to $110000 annually.

This company is an equal opportunity employer.

frnch1

Required Experience:

Director

DescriptionAdditional Information: This hotel is owned and operated by an independent franchisee Equinox Hospitality. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practic...