Pensions Administrator

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Job Description:

What youll be doing:

• Working towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements processing Change of Address Name Gone Aways Outstanding premium letters and providing Valuation Quotation and Projections General Policy Details General Policy Amendments / Corrections Wakeup Packs / Ad-hoc Packs Record Mismatch / Suspense Corrections and dealing with Multiple Exception reports.

• Being available to answer member queries within the agreed SLA targets across multiple communication channels.

• Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies.

• Taking ownership of personal and performance development undertaking all relevant training courses including mandatory e-learning to improve and retain pensions and internal systems knowledge and capability.

• Identifying and reporting risks complaints and breaches immediately / within deadlines to line management and/or the Operational Risk & Compliance department.

What were looking for (ALL ESSENTIAL):

• Pension administration experience with knowledge and experience of DB and/or DC pension schemes (must be evident on CV).

• Experience with pension authorisations (must be evident on CV).

• Excellent numeracy and data inputting skills. Accuracy attention to detail and quality management get it right first time.

• Strong communication skills including written communication skills in a variety of communication channels.

• Ability to work under pressure and to tight deadlines.

• Telephone and computer literate.

• Strong team working ethic and ability to coach and guide other employees

This role requires enhanced security clearance the details of which are contained in the following link. One of the main factors is a minimum 5 years UK residency - please only apply if you have this.

Capita Pensions Solutions

Capita Pension Solutions is one of the UKs leading pension firms. We provide an unrivalled breath of services to over 600 schemes covering over 6 million members. Our team use their experience insight expertise and latest technology to deliver personalised end to end solutions to meet all of their clients pension needs. Our services include pensions administration data & remediation solutions software actuarial investment scheme management and member communications.

Whats in it for you:

• 23 days holiday (rising to 27) with the opportunity to buy extra leave.

• company matched pension life assurance a cycle2work scheme 15 weeks fully paid maternity adoption and shared parental leave paternity pay of two weeksand plenty more

• voluntary benefits designed to suit your lifestyle from discounts on retail and socialising to health & wellbeing travel and technology

• the opportunity to take a paid day out of the office volunteering for our charity partners or a cause of your choice

• access to our Employee Network Groups which represent every strand of diversity and allow colleagues to connect and learn from each other on an open inclusive platform

What we hope youll do next:

Choose Apply now to fill out our short application so that we can find out more about you.

Were an equal opportunity and Disability Confident employer which means we recruit and develop people based on their merit and passion. Were committed to providing an inclusive barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio) or if youd like to discuss other changes or support you might need going forward please email Iqbal at or call and well get back to more information about equal opportunities and process adjustments please visit the Capita Careers website.

As part of our commitment to building an inclusive and diverse workforce we would particularly welcome applications from people who are from Black Asian and other ethnic minority backgrounds.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process including communication support at interviews such as a British Sign Language you require this support you can apply for this support athttps:// .

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