Guest Services Transportation

Agency

Dept of Natural and Cultural Resources

Division

Job Classification Title

S-Operations & Trades (S)

Position Number

Grade

TS

About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state including 27 historic sites seven history museums two art museums five science museums four aquariums 35 state parks four recreation areas dozens of state trails and natural areas the North Carolina Zoo the State Library the State Archives the N.C. Arts Council the African American Heritage Commission the American Indian Heritage Commission the State Historic Preservation Office the Office of State Archaeology the Highway Historical Markers program the N.C. Land and Water Fund and the Natural Heritage Program. The Departments vision is to be the leader in using the states natural and cultural resources to build the social cultural educational and economic future of North Carolina. Everyone is welcome. For more information please visit . We encourage you to apply to become a part of our team!

Description of Work

The North Carolina Zoo is expanding making this an exciting opportunity to join our team. We are seeking a dynamic efficient and enthusiastic individual to serve as a Guest Services - Transportation team member.

In this role Transportation team members deliver an exceptional guest experience while ensuring the safe and efficient operation of the Zoos Guest Transportation System and vehicles. They work under the direct supervision of Transportation Branch Management and are expected to collaborate effectively with coworkers demonstrate strong motivation andonce trainedperform their duties with a high level of independence and professionalism.

Key Responsibilities

* Maintain a friendly and approachable attitude toward guests and staff at all times.
* Drive a variety of multipassenger buses and trams transporting guests and staff throughout Zoo property.
* Operate assigned vehicles attentively and in accordance with established safety protocols.
* Provide exceptional customer service to guests following all department guidelines.
* Manage crowd control and offer guest information at tram and shuttle stops.
* Use twoway radios for clear and effective communication.
* Operate sound systems within the Zoos guest transportation vehicles.
* Communicate verbally with guests when giving directions explaining safety guidelines and assisting with wayfinding or questions.
* Load and unload strollers as well as manual and electric wheelchairs on and off transportation vehicles.
* Adhere to all company policies and procedures including required health and safety practices.
* Perform light housekeeping duties to ensure vehicles workspaces tram and shuttle stops and transportation areas remain clean and safe.
* Assist with additional duties and support other Guest Services areas as needed or assigned.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $16.00 per hour

To receive credit for your work history and credentials you must provide the information on the application form. Any information omitted from the application form listed as general statements listed under the text resume section or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed onthe vacancy announcement. Vacancy specific knowledge skills and abilities (KSAs) and/or management preferences are notrequired. Applicants who possess the following are preferred:

Position & Physical Requirements

• Must be at least 18 years of age.

• Must meet DNCR Fleet Safety Guidelines and have a valid Drivers License issued within the United States and held for at least one year.

• Able to pass a preemployment drug test and maintain a drug and alcoholfree status; random testing is conducted.

• Available to work weekends and holidays.

• Able to work in extreme weather conditions typical of Central NC (heat rain or cold).

• Able to stand and walk for extended periods.

• Able to tolerate exposure to outdoor allergens dust fumes odors loud noises motion and vibrations.

• Able to use radios telephones and computers to communicate and follow written and verbal instructions.

• Possess the manual dexterity required to safely operate vehicles and handle tools and equipment.

• Possess sufficient cognitive ability auditory and visual acuity and communication skills to perform essential duties and follow general safety practices.

• Willing and able to work varied and extended shifts including holidays weekends and event support as needed.

• Able to work in a variety of physical positions including sitting bending reaching standing walking and lifting or carrying up to 30 lbs.

• Able to navigate paved rough and uneven pathways.

This position is located at:

4401 Zoo Parkway

Asheboro NC 27205

WE ARE RECRUITING FOR MULTIPLE VACANCIES.

DNCR does not engage in dual employment for temporary positions; if you are currently employed with another State agency State university or the NC National Guard and intend to remain employed with that entity you may not be considered for temporary work with DNCR.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

• High School or General Education Development (GED) diploma or be in the process of obtaining one

Or

• An equivalent combination of education and experience

Division Description

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina literally from A to Z. The Arts to the Zoo and so much else parks aquariums historic sites archaeology African American Heritage Commission science and history museums the state Symphony Library and Archives historic preservation land and water stewardship and more. These places and the ideas they represent create a shared identity in North Carolina. They provide common ground. Everyone is welcome. The Departments vision is to be the leader in using the states natural and cultural resources to build the social cultural educational and economic future of North Carolina. Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our states diverse population culture and history. We encourage you to apply to become a part of our team. Check out this amazing video about our Department.

Click here to learn about employee perks and benefits.

Click here to see the Total Compensation Calculator.

Supplemental and Contact Information

TheNorth Carolina Zooexists for the enjoyment education and inspiration of all of North Carolinas citizens and visitors to the zoo. The mission of the zoo is to encourage the understanding of and commitment to the conservation of the worlds wildlife and wild places through the recognition of the interdependence of people and nature. The Zoo displays conserves and protects representative examples of natural beauty plant and animal species and ecological features of the North American and African regions of the world through the presentation of live animal exhibits from these regions.
Our goal is to promote equity and inclusion among our employees and our programming to reflect and celebrate our states diverse population culture and history by expanding engagement with diverse individuals and communities.

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge skills and abilities without regard to race religion color national origin sex pregnancy gender identity or expression sexual orientation age (40 or older) disability National Guard or veteran status genetic information political affiliation or political influence.

We are an Employment First state ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women establish paid parental leave for birth adoption and foster care and implement fair chance policies. Join a team that welcomes values respects and supports all members of our work community.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas to include the following: Education including high school and all degrees obtained Work Experience and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions you must provide supporting information within the Work Experience section of the application to support your answers.

• Due to the volume of applications received we are unable to provide information regarding the status of your application. The hiring process may take several weeks.

• Applicants are unable to submit more than one application to an individual posting. Only one application received prior to the closing date will be accepted. Applications must be submitted by 11:59:59 PM on the night prior to the closing date.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. If you have student loans becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.

Veterans and National Guard Preference

Applicants seeking Veterans Preference must attach a DD Form 214 Certificate of Release or Discharge from Active Duty along with the state application.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS) along with the state application if they are a current member of the NC National Guard in good standing.

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22 along with the state application.

ADA Accommodations

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA) DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment DNCR will ensure that persons with disabilities or known limitations covered by the PWFA are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please contact the person indicated below.

Employment Eligibility

It is the policy of the State of North Carolina and DNCR that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).

CONTACT INFORMATION

N.C. Department of Natural and Cultural Resources

Division of the North Carolina Zoo

4401 Zoo Parkway

Asheboro NC 27205

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Barbara Smith Christian

Email: