Service Delivery Leader

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The strategic Service Deliveryleaderis accountable for leading a critical analytics service delivery teamoperatingin a complex stakeholder-driven environment. This role ensures predictable high-quality analytics delivery while strengthening team capability delivery discipline and readiness for increasing complexity andchange. Therole is central to enabling the success of adjacent analytics teams and requires strong leadership structured problem solving and effective partnership across business product technology and datafunctions.

What Youll Do

• Be accountable for end-to-end analytics service delivery across a complex portfolio balancing quality timelines and stakeholder expectations.
• Establish and continuously strengthen delivery governance prioritization and operating rhythms to improve predictability and reduce reactive escalations.
• Lead coach and develop a high-performing analytics delivery team building clear ownership accountability and leadership depth.
• Act as the primary escalation point for complex delivery operational or stakeholder challenges; drive structured root-cause analysis and sustainable resolution.
• Proactivelyidentifydelivery risks dependencies and constraints designing mitigationplans aheadof impact.
• Partner closely with business product technology and data teams to align analytics delivery with broader enterprise priorities and initiatives.
• Lead cross-functional initiatives involving changes to analytics platforms reporting ecosystems or delivery models ensuring strong execution and change readiness.
• Drive continuous improvement through standardization simplification and increased maturity of analytics service delivery.
• Enable effective collaboration and dependency management across analytics teams ensuring seamless support to adjacent or parallel teams.

What Were Looking For

• 10 years of experience in analytics insights service delivery or operations roles withdemonstratedpeople leadership experience.
• Experience in a Travel Management Company (TMC) travel analytics or similarly complex transaction-heavy environments strongly preferred.
• Proventrack recordof leading teams delivering analytics or data-driven services at scaleand work with cross functional teams across multiple time zones managing key stakeholders at all levels within the organization.
• Strong problem-solving mindset with the ability to diagnose systemic delivery data and process challenges.
• Strongtechnical understanding of analytics platforms data ecosystems and database-driven environments (SQL) enabling effective leadership during platform and operational change.
• Excellent stakeholder management communication and execution skills including engagement with senior leadership.
• Takes ownership of accuracyreliabilityand relevance of the reporting analysis
• Ability tooperateeffectively at both strategic and execution levels.
• Proficient in Microsoft Office Suite (Excel PowerPoint Word) equivalent project management skills

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans retirement programs parental leave adoption assistance and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you with access to over 20000 courses on our learning platform leadership courses and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups centered around common identities or initiatives to discuss challenges obstacles achievements and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age sex gender (and characteristics related to sex and gender) pregnancy (and related medical conditions) race color citizenship religion disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I dont meet every requirement If youre passionate about our mission and believe youd be a phenomenal addition to our team dont worry about checking every box; please apply anyway. You may be exactly the person were looking for!