Sales Development Coordinator (French or German Speaking) 6 Month FTC
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.
Whats the opportunity
Our Sales Development organization is a key driver of Intercoms growth acting as both a talent pipeline and a revenue engine. We identify and engage prospects globally guiding them through the early stages of the sales process - and laying the foundation for future careers across our Go-to-Market teams.
At Intercom were customer-obsessed and driven to transform online customer service through a human AI approach. We believe in balancing working hard with working smart - using data strategy and creativity to drive results and continuously improve.
Were looking for a Sales Development Coordinator to join our Enterprise Sales team. This is a hands-on learning-focused role designed for someone looking to build strong foundations in sales development customer engagement and account research.
Youll play a key role in nurturing low-intent prospects improving the quality of our account and contact data and enabling Account Executives and Business Development Representatives to engage more effectively with high-potential prospects.
This role is intended as a stepping stone into Sales. Successful candidates may progress into a full-time Sales Development Representative role based on performance readiness and business will receive coaching and enablement to prepare for progression into an SDR position.
What will I be doing
As a Sales Development Coordinator youll work closely with the Enterprise Sales teams across several core areas:
- Follow up on inbound leads and engage with early-stage prospects helping qualify interest and route opportunities appropriately
- Conduct account and prospect research to support outbound efforts
- Build organisation maps for key personas including roles across Customer Support Product AI and Digital Transformation
- Prepare call briefs and account summaries to help AEs and BDRs engage effectively ahead of meetings
What skills do I need
- Currently pursuing a Bachelors degree in Business Sales Technology or a related field or early in your career with less than 2 years of professional experience
- Comfortable engaging with prospects via email and phone
- Excellent written and verbal communication skills
- Comfortable using tools such as LinkedIn and Google Workspace
- Proactive and self-motivated with the ability to manage tasks independently with light guidance
- Curious about technology AI sales and customer experience
- High attention to detail and strong follow-through
- Motivated to build a long-term career in sales
- Fluency in English and either French or German
Prior sales experience is not required this role is designed for someone early in their career or transitioning into sales.
Benefits
We are a well treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%
- Peace of mind with life assurance as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave as well as 6 weeks paternity leave for fathers to let you spend valuable time with your loved ones
- If youre cycling weve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.
Required Experience:
IC
Key Skills
- Sales Experience
- Microsoft Office
- Customer Service
- Hotel Experience
- Hospitality Experience
- Basic Math
- Microsoft Powerpoint
- Salesforce
- Filing
- Project Management Software
- Administrative Experience
- Sales Support
About Company
Fin is the leading AI Agent for customer service delivering the highest quality answers and handling the most complex queries. Employ Fin on any helpdesk or the Intercom Suite today.
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