Deskside Support Engineer

Novelis is one of the world leaders in aluminum recycling and rolling and a leading sustainable aluminum solutions provider. Driven by our purpose of shaping a sustainable world together we work alongside our customers to provide innovative solutions to the aerospace automotive beverage packaging and specialty markets. Headquartered in Atlanta Georgia Novelis has approximately 13000 employees in 32 operating facilities on 4 continents.

The Novelis IT Infrastructure team is seeking a Deskside Support Engineer. The person in this role will report to the Manager Global Digital Workplace Services. The ideal candidate will provide hardware/software support services to onsite and remote clients including diagnosis troubleshooting and repair. This position supports senior leaders and VIP productivity devices provides consulting advice for ongoing projects and serves as a member of a team helping to develop solutions with deskside engineers for complex problems.

Responsibilities:

• Deliver Deskside Support Services by providing hardware/software support services to onsite/remote clients including break/fix.
• Diagnose end-user system failures and implement repair solutions.
• Diagnose printer and other peripheral device failures and implement repair solutions.
• Provide tier 1 customer service as the escalation point to senior /VIP users and lead incidents until closure.
• Execute Digital Workplace (DWP) Deskside Projects and Deployment Activities as required.
• Advise on projects regarding existing DWP Deskside services.
• Contribute to various DWP projects and deployments such as PC lifecycle replacements or any migration activities in DWP e.g. OneDrive for Business Office 2016 rollout etc.
• Support all Win and MAC OS as well as iOS or Android platforms for senior /VIP users
• Limited travel based on DWP team needs.

Minimum Qualifications:

• Bachelors degree in computer science information technology or a related field
• 4-6 years of experience in technical support
• In-depth knowledge of hardware and networking systems operating systems web services and API
• Excellent written and verbal communication skills strong technical aptitude and the ability to explain solutions to complex technical problems
• Ability to read develop and debug software with Java PowerShell Power Automate or at least one modern object-oriented language
• Commitment to quality and customer service
• Excellent technical analytical and problem-solving skills for diverse issues in high-pressure complex multi-platform/system/vendor environments

Preferred Qualifications:

• Certification in Microsoft Mac OS Linux
• Experience in technical support serving employees at a global enterprise level

What We Offer:

Novelis benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result our benefits offer choices on many levels and are high in quality driven by the marketplace and addition to core benefits we provide these unique to the industry benefits:

• Family Growth Programs: Paid parental Leave Adoption Assistance Fertility Treatment Childcare Discount and Nursing Mom Support
• Employee Assistance Programs: free resources available 24/7 to you and your family in the areas of mental health family life and career and financial guidance
• Wellness Programs: incentives for wellness activities wellness spending account programs for building healthy habits virtual physical therapy for joint back and pelvic health health management programs and more.
• Diabetes Management Program
• Pet insurance
• Identity Theft Protection
• PerkSpot Discount Program
• Tuition assistance and career development programs!

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Novelis Global Corporate and North America Headquarters is located in the Buckhead neighborhood of Atlanta GA employing around 700 people. Supporting its 31 operations worldwide Novelis corporate office is home to the executive leadership team and global functions that support the automotive beverage can and high-end specialties value streams. The City of Atlanta provides a diverse and family-friendly place to live with countless museums cultural organizations and educational institutions including the Georgia Aquarium Woodruff Arts Center CNN Center Georgia Tech and Mercedes-Benz the Atlanta area Novelis has strong community partnerships with Atlanta Habitat for Humanity GeorgiaFIRST and Agape Youth and Family Center in addition to many local museums and community groups.

Novelis recognizes its talented and diverse workforce as a key competitive advantage. Novelis provides equal employment opportunities to all employees and terms and conditions of employment at Novelis including recruiting hiring placement promotion termination layoffs recalls transfers leaves of absence compensation and training are without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial or local laws.

We encourage all potential candidates to follow the protocols below and to be diligent when sharing any personal information:
1. Check the job posting is live and valid via our careers page: Careers - Novelis
2. Verify any communication with us by contacting our talent team at Careers - Novelis