End User Technologist

Position Overview

Positionrequirescustomer servicefocused support in a diverse global enterprise environment. Works across a broad range of technologies and liaises across multiple areas ofbusinessto support incidents problems and requests. Requires hands-on troubleshooting skills strong customer support and client handling abilities experience with Active Directory user management Outlook and application issue resolution and the ability to work proactively and independently in rotational shifts.

PrimaryResponsibilities:

• Identify log troubleshoot and resolve technical problems related to hardware software Outlook and other end-user applications
• Provide high-quality customer support and handle client interactions professionally and effectively
• Hands-on creation modification and management of user accounts inActive Directory and Azure AD
• Perform new user onboarding and offboarding including access provisioning and permissions
• Administer andmaintainend-user accounts access rights and security policies
• Manage End-Point security includingviruses malware and spam protection
• Install configuremaintain and troubleshoot Windows 11 laptops and peripherals
• Practice network asset management andmaintainaccuratedocumentation
• Identifysystem improvements and proactively recommend changes
• Ensure work is completed within defined SLAs and departmental guidelines
• Participate in rotational shift schedules to support business needs
• Perform other duties as assigned

PositionRequirements

Education:

• 2-yearcollegedegreeinthefieldofcomputerscienceandor2-3yearsequivalentworkexperience.
• PreferredCertifications:M365 MDAAandNetwork

Experience:

• 23 years of hands-on experiencein EndUser Support
• Strong hands-on experience withActive Directory user administration
• Experience withOutlook and other Microsoft Office / enterprise application troubleshooting
• Experience with IT support ticketing systems
• Azure AD user provisioning and administration
• Microsoft MFA
• SharePoint Online
• Exchange Online / 2019
• Windows 11 imaging and support

SkillsRequired:

• Strong troubleshooting and analytical skills
• Hands-on experience with Active Directory and user account management
• Strong customer support and client handling skills
• Excellent Outlook and application-level troubleshooting skills
• Self-oriented self-motivated proactive and adaptable
• Ability to work independently with minimal supervision
• Strong written and verbal communication skills
• Ability to prioritize and execute tasks in a high-pressure environment
• Strong attention to detail
• Team-oriented mindset with strong collaboration skills

WorkConditions:

• Willingness to work rotational shifts
• Ability to lift and transport computer equipment and peripheralsif necessary
• Occasional inspection of cables and hardware installations

About Us:

CIBT is the leading global provider of immigration and visa services for corporations and individualscomprisingimmigration and visa professionals attorneys and qualified migration consultantslocatedin over 25 countries. With thirty years of experience CIBT is the primary service provider to 75% of Fortune 500 offers a comprehensive suite of services under two primary brands: Newland Chase a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide andCIBTvisas the market leader for business and other travel visa services for corporate and individual clients.

Required Experience:

IC