Parts & Service Zone Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Description
Responsibilities
Qualifications
Business Management & Strategy
- Achieve company revenue and profit targets for parts accessories and lubricants within the assigned zone.
- Manage and monitor the performance of the assigned team regarding sales profit and process results.
- Consult and support dealers in business planning and process improvement to ensure operational standards are met.
- Manage assigned projects effectively and deliver results within timelines.
Customer Satisfaction & Quality
- Implement strategies to achieve Customer Satisfaction Index (CSI) and Customer Viewpoint (CVP) objectives according to the dealer business plan.
- Review customer satisfaction reports and Open & Closed concerns weekly; guide dealerships on improving customer handling processes and concern resolution.
- Support the Quality Care (QC) implementation process working closely with the Retail Excellence team and conduct yearly audits on QC sustenance.
Technical Support & Training
- Review analysis reports on Fix It Right First Time (FIRFT) and initiate action plans to improve repair quality.
- Review technician level mix and develop action plans with dealership management to retain skilled staff.
- Ensure dealership staff focus on enrolling in training processes monitor training progress and implement in-house training programs.
- Coordinate with Field Engineers and the Technician Hotline to resolve technical problems and ensure dealers are fully aware of TSBs and HOTSPOT bulletins.
- Ensure the availability and proper usage of special tools as per guidelines.
Warranty & Operations
- Facilitate the Warranty Control Process (WCP) audit and support warranty approval processes including goodwill claims.
- Ensure implementation of warranty policies including documentation timely return of failed parts and proper storage.
- Review warranty reports with Dealer Principals and suggest corrective actions.
- Review stock order versus VOR ratios and ensure inventory levels are maintained above safety stock.
- Ensure the usage of genuine parts and accessories and train dealers on parts claim processes.
Service Marketing
- Monitor the implementation of service marketing programs at dealerships to ensure proper execution.
- Ensure dealership staff have thorough knowledge of programs and products specifically extended warranty products (ESB SSP and Roadside Assistance).
- Recommend local campaigns to support service business growth in both sales and retention.
Responsibilities
#LI-PC
Qualifications
- Bachelors degree in Business Administration or Engineering (MBA is a plus).
- More than 5 years of field experience in automotive or related businesses.
- Preferred previous experience in Sales and Marketing Business Development or related fields
- Strong business consulting presentation and analytical skills.
- Good interpersonal skills business acumen and communication skills (both written and verbal).
- General knowledge of automotive mechanics and dealership operations (Process-oriented).
- Demonstrated leadership management and motivation skills with a strong team-player attitude.
- Must be able to travel extensively nationwide.
- High potential for professional growth in future assignments.
Required Experience:
Manager
Key Skills
- Employee Evaluation
- Industrial Engineering
- Retail Sales
- Cleaning Experience
- Business Management
- OSHA
- Medical Imaging
- Process Engineering
- Supervising Experience
- Project Implementation
- Retail Management
- Contracts
About Company
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