Medical Support Assistant (Advanced)
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Job Location:
Greenfield, IN - USA
Yearly Salary:
$ 52794 - 68700
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Summary
The AMSA positions are in multiple service lines at the VA Central Western Mass Healthcare System located on multiple campuses. These positions are full time. Most shifts are scheduled during the day but some shifts could be evenings nights and include weekends/holidays and may work tours other than their regular scheduled tour including working evenings nights weekends/holidays to cover shortages or high patient volume. Shift changes will be considered based on patient and facility needs.
These positions serve as a Medical Support Assistant (Advanced) at VA Central Western Massachusetts Healthcare System. Position is responsible for a wide range of assignments and provides administrative support to the assigned section.
Duties may include but are not limited to:
- Supports clinics regarding clinic profile management.
- Collects and updates insurance information from Veterans family members and other eligible patients.
- Prepares correspondence and memos as needed.
- Screens/receive phone calls in a courteous and timely manner determine the nature of request and provide the information desired using privacy rules and established clinic processes.
- Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
- Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
- Follows procedures regarding Community Care referrals.
- Serves as the initial point of contact for units clinics patients call centers Care in the Community regarding various aspects of patient appointments and referrals.
- Enters Veterans seeking emergent/urgent care scheduling appointments accurately.
- Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
- Communicates and interacts with patients in a manner which is appropriate to cognitive emotional and chronological maturation needs of the adult and/or geriatric patient.
Compressed/Flexible: Not Authorized
Remote: Not Authorized
Telework/Virtual: Not Authorized
Position Title/Functional Statement #: Medical Support Assistant (Advanced)/F01391
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required
Notifications:
- THIS OPEN & CONTINUOUS ANNOUNCEMENT (OCA) ESTABLISHES A STANDING REGISTER OF ELIGIBLE APPLICANTS which closes on 04/13/2026. The initial cut-off date for referral of eligible applications will be on or about October 23 2025 with subsequent reviews every other week as additional vacancies occur or on an as-needed basis until positions are filled. Please see the What To Expect Next area of the announcement which provides additional information on the referral process for this type of announcement.
- Veterans preference does not apply for other current permanent Federal agency employees.
- Current and former Federal employees must submit copies of their most recent SF-50 (Notice of Personnel Action). The SF-50 must identify the position title series grade step tenure and type of service (competitive or Excepted). In some cases more than one SF-50 may be required to show a higher grade previously held. Do not submit an award SF-50.
- This position is covered by locality-based comparability pay.
- Applicants may be referred over for consideration prior to the close date of this announcement.
- There may not be a vacancy at a listed location. Applicants for those locations will be added to our applicant pool if one should occur.
- You must be a U.S. Citizen to apply for this job.
- Complete all application requirements detailed in the Required Documents section of this announcement.
- Selective Service Registration is required for males born after 12/31/1959.
- Must be proficient in written and spoken English.
- You may be required to serve a probationary period.
- Subject to background/security investigation.
- Selected applicants will be required to complete an online onboarding process.
- Must pass pre-employment physical examination.
- Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- your performance and conduct;
- the needs and interests of the agency;
- whether your continued employment would advance organizational goals of the agency or the Government; and
- whether your continued employment would advance the efficiency of the Federal service.
Qualifications
Basic Requirements:
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Education or Experience: One year above high school; OR Six months experience of clerical office customer service or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
- English Language Proficiency: Medical Support Assistants appointed to direct patient care positions must be proficient in spoken and written English.
- Grandfathering Provision: All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title series and grade held which are a part of the basic requirements for the occupation. For employees who do not meet all the basic requirements required in this standard but who met the qualifications applicable to the position at the time they were appointed to it the following provisions apply:(1) Such employees may be reassigned promoted or changed to a lower grade within the occupation.(2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed on a temporary or permanent basis until they fully meet the basic requirements of this standard.(3) If an employee was converted to Title 38 hybrid status under this provision leaves the occupation the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.
Experience: One (1) year of experience equivalent to the next lower grade level in Federal service (GS-05). Experience includes: Clinic experience in a hospital or doctors office setting to include scheduling a high volume of appointments annually. High level customer service skills as evidenced by daily interaction and communication with clinicians patients families and coworkers. Evidence of work in a clinic setting with multiple inputs (in person telephone instant message communications) that need timely and professional resolution. Evidence of specific computer scheduling programs or software utilized in a clinic or addition to six months experience of clerical office customer service or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
And
Demonstrated Knowledge Skills and Abilities (KSA): In addition to the experience above the candidate must demonstrate all of the following KSAs:
- Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors nurse practitioners physician assistants psychologists psychiatrists social workers clinical pharmacists and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
- Ability to independently set priorities and organize work to meet deadlines ensuring compliance with established processes policies and regulations.
- Ability to communicate tactfully and effectively electronically by phone in person and in writing with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels as well as resolving patient concerns.
- Advanced knowledge of the technical health care process (including but not limited to scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow and patient support care administrative functions to include but not limited to appointment cycles outside patient referrals follow-up care overbooking provider availability etc.
- Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
The full performance level of this vacancy is GS-06.
Physical Requirements: The work requires some physical exertion such as prolonged periods of standing bending reaching crouching stooping stretching and lifting moderately heavy items such as papers books manuals record boxes and boxes of computer paper. Computers are used and therefore keyboarding is required. The work includes walking from area to area when covering for other employees. Applicant may at times be exposed to stressful situations with Veterans.
Education
Substitution of Education: There is no educational substitution for the GS-06 level.
Additional information
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement nor does it guarantee further consideration for additional positions.
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38 and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need an alternate method to submit documents please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and Administration/Operations Security and Preparedness (HRA/OSP) at The Fair Chance Act.
Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
Junior IC
Key Skills
- EMR Systems
- Clinical Laboratory Experience
- Athenahealth
- Algebra
- eClinicalWorks
- Primary Care Experience
- Phlebotomy
- Medical office experience
- Vital Signs Experience
- Experience Administering Injections
- Medical Terminology
- Medication Administration
