Senior Customer Experience Associate
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Job Location:
Monthly Salary:
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Advocate for customers across the UK by leveraging your customer experience skills analyzing metrics and collaborating across one of the worlds most innovative financial organizations.
As a Senior CX Associate in the UK Market Team you will identify opportunities to improve the lives of millions of customers while delivering for the business at every turn. Youll have the chance to lead projects that use commercial and customer insights to drive forward propositional change. Supported by user research and customer feedback youll fuel the creation of innovative experiences and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our customer experience and ongoing success.
Job responsibilities:
- Partners with the Customer Experience Lead to identify new opportunities that reflect the needs of our customers and the market through data analysis competitor and customer research
- Works alongside our Design Content and User Research teams to shape emerging propositions
- Analyzes tracks and evaluates metrics from across the business to identify opportunities strengthen business cases
- Collaborate with stakeholders and product partners to integrate customer-centric decision-making and develop experience-led metrics
- Partner with Product Design Engineering Operations Customer Support Risk & Compliance Legal and Data to shape endtoend service experiences across channels and touchpoints
Required qualifications capabilities and skills
- 3 years of experience or equivalent expertise in a user experience service design or product manager role
- Proficient knowledge of the product development life cycle
- Experience in managing stakeholders and building relationships
- Developing knowledge of data analytics and data literacy
- Preferred qualifications capabilities and skills
Required Experience:
Senior IC
Key Skills
- Catering
- Asset
- Corporate Finance
- Environmental Science
- Linux Administration
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
