24K Customer Technical Service Principal Engineer Onsite

Date Posted:

Country:

United States of America

Location:

US-CT-EAST HARTFORD-ETC 400 Main St BLDG ETC

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

Pratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious. Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.

At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyond

What You Will Do:

This position is in the Commercial Engines Engineering PW1500G/PW1900G/PW800 (24K) Customer Technical Services team for a Principal Engineer focused on Hot Section (Combustor Diffuser High Pressure Turbine and Turbine Intermediate Case) hardware.

Our focus is to manage and resolve technical issues for Hot Section hardware to ensure engine safety and to maintain competitive advantage relative to operational parameters such as Delays and Cancellations (D&Cs) In-Flight-Shut-Down (IFSD) rate reduction of maintenance burden etc.

This assignment offers interesting and exciting insight to the engineering support of our airline customers engine shops and airframers. Job requires flexibility and adaptability to rapidly changing requirements and priorities and ability to multitask across several engine disciplines hardware and/or across several GTF engine models and customers. This role is ideal for individuals who thrive in a fast-paced customer-facing environment and enjoy solving complex technical challenges.

Your expertise and dedication will directly contribute to the safety and reliability of our customers operations.

The PW1500G/PW1900G/PW800 Customer Technical Service Principal Engineer will focus on the specific task requirements as follows:

• Collaborate Globally: Interface with commercial airline operators MRO shops worldwide P&W Field Service Representatives and airframe companies (Airbus/A220 Embraer/E190) with a focus on Combustor Diffuser High Pressure Turbine and Turbine Intermediate Case hardware.

• Coordinate data development with the PW800 program and in-service engineering teams.

• Develop Technical Data: Initiate and oversee the creation of Engineering Authorizations (EAs) Special Instructions Service Bulletins and other maintenance documents to support airline customers.

• Contribute to updates for Aircraft Maintenance Manuals (AMM) Engine Manuals and Clean Inspect & Repair (CIR) manuals.

• Support Critical Operations: Receive and respond to customer technical questions to keep fleets flying and maintain MRO shop throughput.

• Participate in airline and MRO engine shop customer meetings conferences customer council calls as well as releasing All Operator communications and Service Information Reports through development and presentation of relevant engineering material.

• Interface with Industry Experts: Coordinate and collaborate with the Program Office Customer Field Directors (CFDs) Component Integrated Product Teams (CIPTs) regulatory authorities maintenance data authors field service representatives Customer Service Managers Safety Review Board and program partners to assess plan and implement technical and logistic fleet management solutions.

• Drive Continuous Improvement: Implement process improvements to achieve / exceed EagleNet case metrics associated with on-time delivery of technical case responses and Turn Around Time for both AOG and non-AOG events.

Qualifications You Must Have:

• Bachelors Degree in Science Technology Engineering or Mathematics (STEM) field with 8 years of Engineering experience or 5 years with an advanced degree.

• U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

• Must be willing to travel to various domestic and international Airline Customers Partners/Suppliers Repair and MRO organizations typical travel 10-20%.

Qualifications We Prefer:

• Direct knowledge and experience dealing with commercial airline customers & MROs

• Working knowledge of PW1500G / PW1900G hot section hardware

• Strong communication interpersonal time management and organizational skills

• Demonstrated technical leadership in engineering continuous improvement

• Comfortable with presenting in front of others and dealing with high-pressure situations

• Excellent judgment and professional maturity with the ability to create positive relationships

What We Offer:

• Benefits

• Relocation Package

Learn More & Apply Now!

What is my role type In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 107500 USD - 204500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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