Technical Support Analyst
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The Technical Support Analyst is responsible for providing first and second tier IT support for the firms Asia offices including Tokyo Hong Kong Beijing and Shanghai. Based in the Tokyo office this role serves as the primary local IT presence while supporting regional operations. The position requires strong technical skills clear communication and a service-oriented approach consistent with a professional services environment.
Essential Functions
Provide on-site first and second-line IT support for the Tokyo office serving as the primary local IT presence.
Deliver remote IT support to Asia offices including Hong Kong Beijing and Shanghai coordinating effectively across time zones.
Travel to other Asia offices is required (approximately 25%) to support projects coverage and regional initiatives.
Act as an escalation point for complex or high-impact technical issues within the region.
Manage document and resolve all assigned and self-generated tickets in the firms ticketing system.
Build configure deploy and support firm-standard laptops peripherals and mobile devices.
Maintain accurate hardware inventories and manage loaner and hot-swap equipment.
Support mobile devices under the firms Intune management system.
Configure and support remote access solutions and multi-factor authentication (MFA).
Provide support for audio-visual and meeting room technologies including videoconferencing systems.
Install test and maintain hardware and software applications in accordance with firm standards.
Complete workstation setups for new hires and visitors including equipment moves as required.
Provide one-on-one user support and basic end-user training.
Participate in regional and global IT team meetings and continuous improvement initiatives.
Provide after-hours support as required for moves maintenance upgrades or outages.
Provide Regional IT Manager with weekly reports.
Perform other tasks as requested by the Regional IT Manager or supervisor.
Required Education Knowledge and Experience
Prior IT support experience in a law firm professional services or corporate office environment.
Experience supporting users across multiple offices or regions.
Strong understanding of desktop laptop software and mobile device support.
Required Skills and Abilities
Proficiency with Microsoft Office applications (Word Outlook Excel PowerPoint).
Strong organizational skills with the ability to manage multiple priorities.
Clear and professional verbal and written communication skills in Japanese and English. Ability to communicate in Mandarin is strongly preferred.
Logical problem-solving skills with a strong attention to detail.
Ability to work collaboratively with colleagues across locations and cultures.
Professionalism discretion and strong client-service orientation.
Adaptable reliable and able to work independently when required.
Working Conditions
Full-time in-office based in Tokyo. Travel to Hong Kong and China and flexibility outside core business hours may be required based on business needs.
Physical Requirements
Ability to occasionally lift 15 kg.
Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.
If you require an accommodation in order to apply for a position please contact us at .
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
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