Freight Customer Service Representative (Alaska Railroad)

Anchorage, AK - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description

PURPOSE OF POSITION:

Responsible for a wide variety of freight logistical functions revenue generation and data analysis in support of ARRC Freight Customers and internal departments such as Freight Marketing Accounting Transportation and Mechanical. This position coordinates the complete cycle of customer freight movements transported by rail from origin to destination.

The incumbent manages tracking creating waybills processing of bills of Lading and manifests customer communication auditing freight charges and calculating ancillary charges. This position serves as a liaison between external customers and internal stakeholders to ensure excellence in customer service to our internal and external customers. It also ensures adherence to regulatory requirements (FRA Title 49 CFR AAR and EPA) supports issue resolution and proactively communicates service changes and disruptions.

Duties and Responsibilities:	% of Time
Maintains strong working relationships with customers by responding to inquiries and concerns in a prompt and professional manner. Uses the Transportation Management System (TMS) to accurately document and track all freight transactions. Prepares and relays clear customer work requests and switching instructions to Terminal Supervisors. Serves as the primary point of contact with customers by phone email and in person about shipments. Coordinates intermodal services (COFC/TOFC) across terminals and manages daily TOFC capacity and customer allocations. Prepares waybills for inbound outbound and local shipments. Collaborates with internal departments (Accounting Marketing TOFC Mechanical Transportation) to resolve issues and enhance service quality. Review and analyze data to solve customer problems and provide solutions. Create and distribute scheduled and ad hoc reports for internal and external stakeholders.	40%
Ensures compliance with hazardous materials regulations and proper documents and archives hazmat documentation. Process and verify accuracy of customer shipment data. Audits TMS entries to confirm correct revenue charges. Works with Freight Accounting to ensure correct revenue generation and application of ancillary charges. Provides tariff rates and charge schedules to customers. Enter contract agreement rates and document daily weekly and monthly revenue numerous services	40%
Aid in documenting departmental processes and procedures to improve efficiency. Communicate effectively with colleagues to ensure operational continuity. Provides prompt feedback to management on service issues or customer concerns.	15%
Audits and log TOFC trailers stored in the yard and document those loaded to railcars. Report any unsafe conditions to proper personnel. Supports other team tasks and perform other related duties to meet department goals.	5%

FACTOR 1: KnowledgeRequired

Understanding of freight logistics tariffs price publications accounting procedures hazardous materials regulations and AAR guidelines. Experience with Transportation Management Systems and revenue billing systems. Familiarity with ARRC freight operations and interdepartmental coordination. Strong analytical organizational and communication skills. Intermediate proficiency in MS Office Suite (Word Excel Access PowerPoint Outlook). Ability to compile data create reports and manage documentation. Knowledge of proper grammar punctuation and professional communication. Typing speed of at least 40 WPM. Must hold a valid drivers license and be capable of operating a motor vehicle.

FACTOR 2: SupervisoryControl

Reports to the Manager Freight Customer Service. Works independently on routine to complex assignments. Work is reviewed for results accuracy compliance and customer feedback. Refers unresolved or non-routine issues to the Manager.

FACTOR 3: Guidelines

Work is governed by ARR DOT FRA FTA AAR and EPA policies. including or in addition to regulations to include Tariffs TMS manuals 49 CFR and Hazmat regulations. The incumbent must exercise judgment in situations where procedures are not clearly defined.

FACTOR 4: Scopeand Effect

The role significantly affects ARRC operations revenue and service execution. Accuracy is critical to avoiding regulatory penalties and ensuring positive customer experiences. Confidentiality must be supported when overseeing proprietary information.

FACTOR 5: PersonalContacts

Regular contact with ARRC staff vendors consultants and the public. Requires professionalism strong people skills and effective communication under pressure.

FACTOR 6: PhysicalEffort

Work is primarily sedentary with frequent use of a computer. Occasional outdoor work is required for trailer inventory.

FACTOR 7: WorkingConditions

Primarily office-based with occasional exposure to outdoor conditions. Must work effectively under deadlines and time-sensitive tasks in fast paced environment with continually changing priorities. Requires strong multitasking and time management skills.

Minimum Qualifications

Required Qualifications

High school diploma or GED
Three years of administrative or clerical experience
Experience with TMS or database systems
Experience with hazmat documentation
Able to type 40 WPM (Certificate Required)
Valid drivers license
Advanced computer skills (Word Excel PowerPoint Access)
Excellent communication organization and time management skills.
Availability to work a non-standard schedule in a 24/7 operation required to include overtime evening weekends and holidays

Preferred Qualifications

Associate degree or relevant logistics experience
Experience in transportation logistics or freight operations

The above reflects only the more significant details for the performance of the job and is not intended to be all inclusive.

Additional Required Information

Please be sure to include any REQUIRED AND DESIRED QUALIFICATIONSin yourAPPLICANT PROFILE. If using work experience not already documented in your application also provide the employer name your job title dates of employment and whether full- or part-time. Your application will be closely reviewed to determine if the responses are supported and minimum qualifications are clearly met.If they are not the applicant will not advance to the interview and selection phase of the recruitment.

IFyou are selected for an interview then you MUSTbe able to submit a copy of a current driving record that reflects the pastthree (3) years of driving history.

The State of Alaska DMV Driving Records are available online: Information

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll free) or if you are located in the Juneau area. Requests for information may also be emailed to .

For applicant password assistance please visit: Railroad Human Resources Department

E-Mail:

Mailing Address: P.O. Box 107500 Anchorage AK 99510-7500

Street Address: 327 West Ship Creek Anchorage AK

Fax Number:

Alaska Railroad Corporation is an equal opportunity employer

Required Experience:

Unclear Seniority

Job DescriptionPURPOSE OF POSITION:Responsible for a wide variety of freight logistical functions revenue generation and data analysis in support of ARRC Freight Customers and internal departments such as Freight Marketing Accounting Transportation and Mechanical. This position coordinates the compl...