Lead Support Analyst Oracle Fusion & Enterprise Cloud Applications

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.

As a Lead Support Analyst for Oracle Fusion & Enterprise Cloud Applications you will be responsible for combined support and release management activities.

Key Responsibilities

Lead the support of Oracle Fusion Cloud Applications (ERP SCM and HCM)
Monitor integrations and critical jobs across Oracle Fusion (ERP/HCM/SCM) and connected systems to ensure continuity and data accuracy.
Ensure the scalability performance and security of applications
Provide technical leadership and mentorship to junior engineers
Troubleshoot and resolve technical issues and defects
Oversee end-to-end release management for enterprise business applications including planning scheduling coordination validation and deployment across global environments
Coordinate testing cycles documentation and release readiness to ensure all changes meet quality compliance and organizational standards
Manage L2/L3 operational support including triage incident handling root-cause analysis and ensuring minimal impact to business operations
Serve as the primary liaison between IT business stakeholders and vendor teams for issues enhancements and release related activities
Drive post release reviews track defects document lessons learned and implement process improvements to increase stability and reliability
Maintain detailed operational documentation SOPs job sequences support playbooks and release procedures
Ensure adherence to SLAs tracking team performance and continuously identifying opportunities to optimize support efficiency
Provide functional/technical support for Oracle Fusion workflows approvals reports and integrationscoordinating with engineering teams when deeper fixes are required
Communicate effectively with stakeholders at all levels providing clear status updates incident summaries and release reporting

Skills

In-depth technical knowledge and functionality of Oracle Fusion Cloud Applications including ERP SCM and HCM
Deep understanding & technical experience with Oracle Fusion Cloud Applications security integration framework reporting & analytics extensibility personalization configuration architecture and operations
Strong knowledge of tools used to modify UI in Oracle Fusion Cloud Applications
Strong understanding of databases Excel BI Reports including RTF eText and Excel Template XSL OTBI reports HCM Extracts BI Cloud Connector & BI folder security
Strong functional knowledge in defining and using flex fields lookups values set work structures area of responsibility personalization Business Process Management (BPM) approval and configurations
Strong business acumen of Order to Cash Billing Financials (Procure to Pay Record to Report) Hire to Retire Cash & Payments legal Tax and BI/DW
Detailed understanding of Oracle Fusion Cloud Applications best practices
Strong understanding of integrating Oracle Fusion Cloud Applications with other enterprise applications
Strong knowledge of SOAP and REST web services
Proficiency in Oracle development tools SQL PL/SQL and JavaScript
Strong knowledge of application support & development methodologies tools and frameworks such as ITIL DevOps CI/CD Agile Scrum code repositories etc.
Ensure security by design principles are integrated into all aspects of the Oracle Fusion Cloud architecture and development processes
Proactive and willing to go above and beyond to satisfy the client and deliver on project goals
Excellent problem-solving and analytical skills
Knowledge of other corporate systems technologies and languages is a plus
Knowledge & technical experience with code repositories and DevOps experience

Requirements
Minimum of 7-10 years of experience as a Lead Engineer or similar role in Oracle Fusion Cloud Applications (ERP/SCM/HCM) with approximately 70% technical and 30% functional expertise
Completion of at least one full implementation of Oracle Fusion Cloud Applications (ERP/SCM/HCM) in a technical role
Minimum of 5 year of experience with Oracle PaaS solutions: Oracle Integration Cloud Oracle Process Automation and Visual Builder Cloud Service / Oracle Apex
At least 3 years of prior experience in a team lead role is mandatory
Experience working with Oracle & other 3rd party vendors to resolve production support cases/issues
Experience with data management reporting solutions and preparation of technical reports by collecting analyzing and summarizing information and trends
Experience with REST API SOAP Web Services Application Composer Page Composer and Page Configurator

Communications/Leadership

Excellent written and verbal communication skills
Strong communication and interpersonal skills
Ability to work effectively in a team-oriented environment
Ability to guide and lead team members

Education/Technology

Minimum bachelors degree or equivalent in Computer Sciences & Engineering Information Technology or related Engineering field

Preferred Certifications:

Oracle Fusion Cloud certifications are a plus

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.

Required Experience:

As a Lead Support Analyst for Oracle Fusion & Enterprise Cloud Applications you will be responsible for combined support and release management activities.

Key Responsibilities

Lead the support of Oracle Fusion Cloud Applications (ERP SCM and HCM)
Monitor integrations and critical jobs across Oracle Fusion (ERP/HCM/SCM) and connected systems to ensure continuity and data accuracy.
Ensure the scalability performance and security of applications
Provide technical leadership and mentorship to junior engineers
Troubleshoot and resolve technical issues and defects
Oversee end-to-end release management for enterprise business applications including planning scheduling coordination validation and deployment across global environments
Coordinate testing cycles documentation and release readiness to ensure all changes meet quality compliance and organizational standards
Manage L2/L3 operational support including triage incident handling root-cause analysis and ensuring minimal impact to business operations
Serve as the primary liaison between IT business stakeholders and vendor teams for issues enhancements and release related activities
Drive post release reviews track defects document lessons learned and implement process improvements to increase stability and reliability
Maintain detailed operational documentation SOPs job sequences support playbooks and release procedures
Ensure adherence to SLAs tracking team performance and continuously identifying opportunities to optimize support efficiency
Provide functional/technical support for Oracle Fusion workflows approvals reports and integrationscoordinating with engineering teams when deeper fixes are required
Communicate effectively with stakeholders at all levels providing clear status updates incident summaries and release reporting

Skills

In-depth technical knowledge and functionality of Oracle Fusion Cloud Applications including ERP SCM and HCM
Deep understanding & technical experience with Oracle Fusion Cloud Applications security integration framework reporting & analytics extensibility personalization configuration architecture and operations
Strong knowledge of tools used to modify UI in Oracle Fusion Cloud Applications
Strong understanding of databases Excel BI Reports including RTF eText and Excel Template XSL OTBI reports HCM Extracts BI Cloud Connector & BI folder security
Strong functional knowledge in defining and using flex fields lookups values set work structures area of responsibility personalization Business Process Management (BPM) approval and configurations
Strong business acumen of Order to Cash Billing Financials (Procure to Pay Record to Report) Hire to Retire Cash & Payments legal Tax and BI/DW
Detailed understanding of Oracle Fusion Cloud Applications best practices
Strong understanding of integrating Oracle Fusion Cloud Applications with other enterprise applications
Strong knowledge of SOAP and REST web services
Proficiency in Oracle development tools SQL PL/SQL and JavaScript
Strong knowledge of application support & development methodologies tools and frameworks such as ITIL DevOps CI/CD Agile Scrum code repositories etc.
Ensure security by design principles are integrated into all aspects of the Oracle Fusion Cloud architecture and development processes
Proactive and willing to go above and beyond to satisfy the client and deliver on project goals
Excellent problem-solving and analytical skills
Knowledge of other corporate systems technologies and languages is a plus
Knowledge & technical experience with code repositories and DevOps experience

Requirements
Minimum of 7-10 years of experience as a Lead Engineer or similar role in Oracle Fusion Cloud Applications (ERP/SCM/HCM) with approximately 70% technical and 30% functional expertise
Completion of at least one full implementation of Oracle Fusion Cloud Applications (ERP/SCM/HCM) in a technical role
Minimum of 5 year of experience with Oracle PaaS solutions: Oracle Integration Cloud Oracle Process Automation and Visual Builder Cloud Service / Oracle Apex
At least 3 years of prior experience in a team lead role is mandatory
Experience working with Oracle & other 3rd party vendors to resolve production support cases/issues
Experience with data management reporting solutions and preparation of technical reports by collecting analyzing and summarizing information and trends
Experience with REST API SOAP Web Services Application Composer Page Composer and Page Configurator