Technical Support Engineer (mfd)

Bruker is enabling scientists and engineers to make breakthrough post-genomic discoveries and develop new applications that improve the quality of human life. Brukers high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular cellular and microscopic close cooperation with our customers Bruker is enabling innovation improved productivity and customer success in post-genomic life science molecular and cell biology research in specialty diagnostics in applied and biopharma applications in microscopy and nanoanalysis as well as in industrial and cleantech research and next-gen semiconductor metrology in support of AI. Bruker offers differentiated high-value life science and diagnostics systems and solutions in preclinical imaging clinical phenomics research proteomics and multiomics spatial and single-cell biology functional structural and condensate biology as well as in clinical microbiology and molecular diagnostics.

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As part of the Nuclear Molecular Imaging Business Unit (NMI BU) within Bruker BioSpins PreClinical Imaging division (BBIO/PCI) our Ghent team of 17 colleagues is pushing the boundaries of preclinical research. We develop CUBES benchtop preclinical SPECT/PET/CT imaging systems that enable researchers to conduct highquality studies without the complexity typically associated with advanced imaging equipment.

Joining our team in Ghent means becoming part of a dynamic and passionate group committed to giving scientists he tools they need to accelerate the development of new therapies. We are an experienced driven team that strives to be bestinclass within the preclinical imaging segment.

• Provide firstline support for both hardware and software questions
• Make a first assessment of each ticket and determine whether the issue can be resolved remotely or requires an onsite intervention
• Coordinate between the customer and the Service department when an onsite visit is needed ensuring clear planning and expectations
• Support worldwide Field Service Engineer teams and distributors remotely and act as backup for onsite interventions
• Support the transition and integration of our local Services organization into Brukers global Service and
• Lifecycle Support organization (SLS) helping streamline processes align teams and secure long-term operational excellence
• Ensure accurate documentation of tickets and technical findings
• Create and deliver training and training documentation to Field Service Engineers and distributors
• Initiate and support process improvements to enhance customer experience.
• Escalate complex issues to internal experts when required while maintaining ownership of communication with the customer
• Support core technology engineering and production team in the qualification of new technologies algorithms methodologies software and hardware features
• Provide testing support and analysis for new and existing products

• Bachelors degree in Engineering (Mechanical Electronics or Software) or an equivalent qualification gained through relevant experience.
• 12 years of relevant experience in customer support (experience in a hightech environment is an advantage).
• Strong passion for electronics and complex instruments including electrical fault tracing and identifying electronic components.
• Basic software skills and an understanding of networks Unix/Linux commandline environments and remote support solutions (VPN remote desktop tools).
• Ability to work independently and resolve reported or identified product issues.
• Excellent verbal and written communication skills with the ability to explain complex information and procedures clearly to users with varying levels of technical knowledge.
• Fluency in English (minimum C1 level) is required; additional languages are an advantage.
• High customerservice orientation and strong interpersonal skills.
• Willingness to travel internationally up to 50%.