Revenue Officer I

Agency

Dept of Revenue

Division

Taxpayer Assistance Collections

Job Classification Title

Revenue Officer I (NS)

Position Number

Grade

NC11

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team provides accurate information achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation.

Description of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***

This position has been established as hybrid teleworking with a minimum starting salary of $48000. This Revenue Officer I works at the Greenville Service Center a minimum of two days per week.

If you are looking to start a career better balance your professional and personal life or simply to serve North Carolina citizens a career with the North Carolina Department of Revenue might be the right fit for you! NCDOR is committed to recruiting top-talent employees and developing career paths that will allow you to build long-term rewarding and satisfying careers.

The North Carolina Department of Revenue is accepting applications for a Revenue Officer I position at our Greenville Service Center. The primary purpose of the Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary. This position adheres to NC statutes and the Departments policies and procedures. This position routinely communicates with taxpayers attorneys tax consultants corporate managers CPAs and other agency personnel. A Revenue Officer I deals with conflict in highly emotional situations and acts in a professional manner. The position plays a vital role in the Departments efforts to educate taxpayers and enforce all collection provisions authorized by NC statute. The position requires someone who can prioritize communicate effectively work independently and has experience dealing with conflict in a professional manner.

Responsibilities of the Revenue Officer I to include but are not limited to the following:

Assist taxpayers and their representatives to determine tax liabilities and educate the public on state tax matters and promote compliance with State revenue laws

Adjust accounts based on research or documents provided by taxpayers

Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and special projects related to tax liabilities issues or questions

Utilize legal remedies to collect liabilities or secure returns

Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution

Work independently to examine research verify and evaluate financial statements returns and other data

Determine acceptable repayment terms through a variety of methods including installment payment agreements

This professional position has a hybrid work schedule. Work is performed in-person at the Greenville Service Center a minimum of two days a week and remotely at the managers discretion based on the needs of the office. This position also requires some regional travel consisting of day trips to conduct fieldwork and may include an occasional overnight stay.

An on-the-job training period for up to 12 months is required for all new employees to gain a detailed knowledge and understanding of revenue and the related laws and to demonstrate ability to perform job duties with reasonable independence.

Knowledge Skills and Abilities/Management Preferences

• Basic knowledge of principles of business administration related to reporting and/or calculating tax

• Basic skills using Microsoft Word and Excel

• Valid drivers license is required for this position in order to conduct taxpayer visits

Recruitment Range: $48000 - $76542

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree in Business/Public Administration Economics Accounting or related field from an appropriately accredited institution; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

LeAnn Katherine Biscoglio

Recruiter Email: