Tenancy Enforcement Advisor
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Job Location:
Northamptonshire - UK
Yearly Salary:
GBP 25001 - 30000
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Tenancy Enforcement Advisor at Amplius youll be the first point of contact for customers reporting antisocial behaviour and neighbourhood management concern - making sure every interaction is handled with empathy professionalism and confidence.
Youll support customers from the first call or webform submission ensuring cases are captured accurately and directed swiftly to the right colleagues helping us deliver exceptional service across our communities.
Salary: 27060
Contract: Permanent
Your week: Full Time 9am to 5pm
Location: Hybrid weekly presence required in either Rushden or Boston office
Snapshot of your role
- Be the first point of contact for all antisocial behaviour (ASB) and neighbourhood management queries via calls and webforms.
- Triage risk assess and action plan incoming contacts providing clear initial advice and opening cases on the system.
- Deliver excellent empathetic customer service building rapport and ensuring a positive first experience.
- Escalate disclosures of Domestic Abuse or Safeguarding in line with Group policies.
- Record all customer interactions accurately and compliantly ensuring data protection requirements are met.
- Achieve key performance indicators including communication timescales and customer satisfaction targets.
What were looking for
- Good written and verbal communication skills with the ability to handle sensitive conversations.
- Strong ICT and administrative skills with confidence using systems and recording information accurately.
- Ability to manage individual and team targets while maintaining a highquality service.
- Confident in dealing with difficult situations and resolving them in a positive customerfocused way.
Desirable
- Experience of highvolume call handling.
- Knowledge of antisocial behaviour and relevant legislation.
DBS clearance may berequired for this role
Please read the attached Job Description before applying so you get the full scope of the role.
Timeline
Closing: Wed 11th February
Virtual Interviews: Mon 16th February
Important-We do not provide visa sponsorship; you must be eligible to work in the UK. You mustresidein the UK for the duration of your employment and provide Right to Work evidence.
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questionsContact in touch to support you with any questionsqueriesor conundrums!
INDLOW
The Company
Amplius is one of the largest housing providers across the Midlands East and Southeast of England. We own and manage more than 37000 homes and deliver a range of quality services including care and support specialist housing and home ownership options. Were a team of over 1300 colleagues driven to have a positive impact on peoples lives and provide affordable homes that make a difference.
The Benefits
The Benefits
Documents
Required Experience:
Unclear Seniority
Key Skills
- Swimming
- Proofreading
- Computer Skills
- Military Experience
- Law Enforcement
- Tribal Law
- Conflict Management
- Driving
- Security
- Teaching
- Transcription
- Writing Skills
About Company
Our mission is more homes, stronger communities, better lives. We build affordable homes, provide personal support, and help people to learn, work and be healthy.
